line Response Representative

2 weeks ago

Sydney, New South Wales, Australia Otis Full time $60,000 - $80,000 per year
Date Posted: Country: Australia Location: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center team, based in our Sydney CBD office in Australia and working the evening shifts.
  • Evening shift from 3pm to 11pm
  • months fixed-term contract
  • Reports to the Otisline Contact Centre Manager

On a typical day you will
  • Act as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.Receive and adjudicate emergency break down calls.
  • Ensure all customer and mechanic questions are dealt with promptly and efficiently
  • Ensure that our Otis Business Systems are updated with specific, accurate information

What you will need to be successful
  • Experience in a call centre or customer service role will be preferred
  • Enjoys engagement with various stakeholders
  • Have good written and verbal communication skills
  • Works well in a team and is able to work under pressure to deliver business commitments

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time
With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what's next If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here Become a part of the Otis team and help us #Buildwhatsnext Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]

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