First Line Support

2 weeks ago

Sydney, New South Wales, Australia Anson McCade Ltd Full time $90,000 - $120,000 per year

We are seeking a proactive First Line Support Analyst to join a leading global technology consultancy on an initial 6-month contract. Working within a fast-paced environment, you will be the first point of contact for e

nd-users, providing technical assistance and resolving issues efficiently.

Key Responsibilities:

  • Provide first line support for hardware, software, and application issues.
  • Log, track, and resolve incidents using the service management tool.
  • Escalate complex issues to second line or specialist teams where required.
  • Deliver excellent customer service, ensuring timely communication and resolution.
  • Contribute to knowledge base documentation and process improvement.

Skills & Experience Required:

  • Previous experience in a first line / helpdesk support role.
  • Strong troubleshooting skills across Windows, Office 365, and common business applications.
  • Clear communication skills and ability to deal with stakeholders at all levels.
  • Experience with ITSM tools (e.g. ServiceNow, Remedy, or similar).
  • Ability to work in a structured, process-driven environment.

Contract Details:

  • 6-month initial engagement
  • Competitive daily rate
  • Flexible working model (with some on-site presence required)

Apply now or get in touch to learn more.

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