Recovery at Work Claims Officer

Employment Type: Permanent Full Time

Location: Goulburn

Position Classification: Admin Officer Level 6

Remuneration: $83, $85,530.07 per annum

Hours Per Week: 38

Requisition ID: REQ619478

Applications Close: Thursday 20 November 2025

Interview Information: Scheduled within 10 days of closing

About the service

Administration Officer – Be the Backbone of Our Rural Health Service. Are you organised, efficient, and passionate about supporting healthcare teams to deliver excellent patient care? Our Administration Officers play a crucial role in ensuring smooth operations across clinical and non-clinical departments. Your skills will help keep our rural health service running effectively and support our community's wellbeing. Join us and help keep our health service running smoothly for the benefit of our community.

Support for

• Applicants for this position may qualify for the NSW Health Rural Health Workforce Incentives Scheme (RHWIS)
• Working within SNSWLHD
• Sustainable Healthcare: Together towards zero
• Salary packaging options
• Health and Wellbeing benefits including Fitness Passport, and annual Influenza vaccinations
• A team that values your expertise, invests in your development and supports your lifestyle
• Moving to the area? Visit The Welcome Experience | NSW Government

What you'll be doing

Provides a range of claims management and administrative services to facilitate the delivery of recovery outcomes and achievement of operational and legislative requirements.

Selection Criteria

• Relevant tertiary qualification, or equivalent work experience, or a combination of study and work experience.
• Excellent knowledge of NSW workers compensation legislative requirements for claims management and evidence of ability to calculate pre-injury average weekly earnings (PIAWE).
• Effective communication skills including confidentiality, sensitivity and judgement with stakeholders including injured staff, managers and insurance providers.
• Experience in a range of HR systems including payroll functions with ability to interpret industrial awards including pay entitlements and leave conditions.
• Ability to work autonomously and as part of a team.
• Excellent IT and records management skills with high level of accuracy and attention to detail.
• Ability to prioritise, manage conflicting demands and use time management skills.
• Evidence of a current unrestricted driver's licence and the ability to maintain. Ability and willingness to drive/travel as the role requires. This may involve driving long distances and overnight stays.

We look forward to learning more about you and what you can bring to our team.

Information for applicants

Southern NSW Local Health District is committed to closing the gap in health outcomes for Aboriginal and Torres Strait Islander peoples. As part of this commitment, the Stepping Up website has been developed to support Aboriginal and Torres Strait Islander job applicants through the NSW Health recruitment process. The site provides guidance, resources, and tools to help applicants confidently apply for roles and build meaningful careers in health.

Southern NSW Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

At Southern NSW Local Health District, we're proud to be an equal opportunity employer. We are committed to fostering a workplace where diversity is celebrated, inclusion is part of everyday practice, and our people are supported to succeed. We encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, LGBTIQ+ people, and others who bring diverse experiences and perspectives to our workforce.

If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier-free application process.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Kellie Batten on or