Analyst, Project Manager

Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the role:
The purpose of the Analyst role is to provide bank-wide support and consultancy to implement business transformation and change initiatives within Operations. Responsible for project management and coordination of cross functional teams to drive the successful delivery of projects and initiatives, including reporting, validation and testing process improvements to promote operational efficiency.

What you'll be doing:
Provide support and consultancy service to the business in the following areas:

Project Initiatives:

• Assist managers to deliver Operations and Bank-wide projects and initiatives.
• Consider and recommend ways in which operational processes and procedures may be improved for better overall time management.
• Actively lead and contribute to any assigned projects and monitor project performance using appropriate KPIs to ensure that tasks have been completed within required timeframes.
• Leverage data analytics to gather scope, assess performance, measure impact of change initiatives and provide insights for continuous improvement.
• Work closely with project stakeholders to understand functional requirements and acceptance criteria.

Validation and Testing

• Define, manage and conduct end-to end validation and testing activities, ensuring alignment with business requirements, regulatory standards and system integration needs across the Bank's core banking and payment platforms. Testing activities include unilateral, bilateral and multilateral testing both internally and externally as required by the project (e.g. domestic & cross-border payments).
• Oversee and support UAT planning, execution and sign-off, coordinating with cross-functional teams to minimize risk and ensure high quality outcomes.
• Identify and mitigate risks, issues and dependencies, ensuring timely escalation and resolution.

Process Improvement

• Assist managers to gather branch-wide stakeholder user requirements, analyse and provide solution/s.
• Coordinate project training and/or workshops.

Policies, Procedures and Reporting

• Review and update required unit procedures annually
• Preparation of monthly and quarterly regulatory reporting

Customer

• Proactively and continuously look for ways to improve processes and deliver the highest level of customer service to both internal and external customers.
• Worked with other departments, operations units and branches on feasibility analysis and streamlining of processes.
• Ensure Customer enquiries are followed up promptly with satisfactory outcomes

What we are looking for:
The successful candidate will have a project management background, together with banking operations experience and a strong technical background of payments, loans and trade. This will include a strong understanding of payments workflows and testing, with payments end-to-end testing experience highly advantageous.

Strong process re-engineering skills are required, as well as good data analytic skills (Excel VLookup, Excel Pivot, SQL, VBA macro, etc.). Excellent communication skills are essential to this role, in order to provide outstanding project and stakeholder management.

• MS Office proficiency in Word, Excel and PowerPoint is needed, and Visio experience is an advantage.
• Undergraduate degree in a banking / finance or IT-related field preferred
• Project Management certification preferred

Our culture:
MUFG fosters a highly professional, supportive work environment that enables our employees to help maximize our customers' prosperity. We focus on building long-term customer relationships and giving back to our communities in order to develop shared and sustainable growth for a better world.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.