Multi-site Operations Manager

2 weeks ago

Brisbane, Queensland, Australia Ghanem Group Full time $90,000 - $120,000 per year

Who we are

Ghanem Group is a pioneering, multi-award-winning, hospitality group with a 45-year history in Queensland and Victoria. Ghanem Group has grown fastidiously, and has its sights set firmly on the role it will continue to play in the future of Australia's exciting and evolving hospitality landscape. The exciting portfolio of hospitality destinations currently includes 70+ event spaces across 11 venues, with more exciting additions to be added over the year ahead. Ghanem Group is recognised for exceptional service, hospitality, and an ability to create unforgettable dining and event experiences in cutting-edge designed venues.

Opportunity

We're looking for an experienced Multi-site Operations Manager to take the reins across multiple high-performing venues. Reporting to the COO and working as part of our Senior Leadership Team, this role is all about empowering people, elevating standards, and driving exceptional performance.

You'll be a trusted leader, hands-on operator, and commercial thinker who thrives on mentoring teams, making strategic decisions, and ensuring every guest experience is unforgettable.

Lead. Inspire. Elevate Hospitality.

What You'll Be Doing

  • Oversee daily operations across multiple venues with a focus on service excellence, sales and profitability
  • Drive revenue forecasting and manage COGS and Labour costs to hit targets and stay ahead of market changes
  • Build a strong leadership team for each venue. Support your Management teams with recruitment of appropriately skilled staff for front of house whilst providing ongoing development and training.
  • Ensure smart rostering and staffing that align with business levels and budget
  • Maintain service standards, product consistency, and team training
  • Work closely with the Exec Chef and Group Bar Manager to create menus
  • Monitor performance and implement initiatives to grow sales and customer engagement
  • Drive compliance across WHS, hygiene, and operational best practice and duty of care.
  • Organise marketing activities such as promotional events and advertising in line with agreed budgets.
  • In conjunction with other Managers, foster and maintain good public relations and community engagement
  • Provide support to the Sales and Marketing team
  • Lead by example, drive a positive, accountable, high energy culture

What You'll Bring

  • 2+ years in a similar multi-venue or senior operational role
  • Proven leadership experience in high-volume, premium hospitality environments
  • Strong commercial acumen and performance mindset
  • Confident decision-making and a calm, solutions-focused approach
  • Excellent communication and people management skills
  • RSA and RMLV (or ability to obtain)
  • Hospitality Diploma or relevant business qualifications (desirable)

Why Join the Ghanem Group?

  • A senior leadership role where your ideas and impact matter
  • Strong base salary + benefits + generous staff discounts
  • Flexibility, autonomy, and the support of an award-winning team
  • Career progression across a growing national group
  • Immediate start available

Ready to make your mark on Australia's hospitality scene?

Apply now and become part of a passionate team shaping what's next in dining and events.

Brisbane, QLD, 4000

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