Customer Success Manager

3 days ago


Macquarie Park, Australia Wolters Kluwer Full time $120,000 - $150,000 per year
Job Summary​Responsibilities:
  • Work as a strategic partner to executive-level business and technical decision makers to support customers in defining and realizing their transformational outcomes using the CCH Tax and Legal product suite.
  • Drive customer satisfaction and services revenue in partnership with Wolters Kluwer pre-sales & consulting services through the delivery of client success plans.
  • Identify areas of improvement for customers and deliver high-impact insights and mentorship to proactively navigate risk and build client loyalty.
  • Be the voice of the customer, working closely with product and technical service teams to improve the customer experience.
  • Facilitate an outstanding onboarding and renewal experience.
  • Report directly to the Head of Customer Success APAC, contributing to the vision and strategy for the Enterprise Customer Success portfolio.
About You:
  • 5 years of industry, support, or management consulting experience
  • Expertise in any of the following domains (preferred): Tax & Compliance Reporting, Tax Data Management, Tax Automation Software & Technologies
  • Demonstrated success in generating revenue, proactively managing risk, and building long-term partnerships across corporate and financial services markets
  • Strong interpersonal skills and the ability to work with customers at the C level
  • Strong knowledge of service delivery processes: time, scope, and priority management skills
  • Experience in navigating complex technology environments and customer use-cases
  • Strong interpersonal, presentation and communication skills
  • A love for helping customers to optimise their use of technology and information
  • A drive to solve the root-cause of problem scenarios as they arise
Our ValuesCulture and Benefits
  • Flexible Working Arrangement –Introducing Work from Anywhere (promoting work life balance)
  • Learning and Development opportunities
  • Access to health and wellness programs
  • Parental leave benefits that exceed legislative requirements
  • The opportunity to work within a global organization with experienced leaders

Wolters Kluwer



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