
Customer Success Manager
3 days ago
- Work as a strategic partner to executive-level business and technical decision makers to support customers in defining and realizing their transformational outcomes using the CCH Tax and Legal product suite.
- Drive customer satisfaction and services revenue in partnership with Wolters Kluwer pre-sales & consulting services through the delivery of client success plans.
- Identify areas of improvement for customers and deliver high-impact insights and mentorship to proactively navigate risk and build client loyalty.
- Be the voice of the customer, working closely with product and technical service teams to improve the customer experience.
- Facilitate an outstanding onboarding and renewal experience.
- Report directly to the Head of Customer Success APAC, contributing to the vision and strategy for the Enterprise Customer Success portfolio.
- 5 years of industry, support, or management consulting experience
- Expertise in any of the following domains (preferred): Tax & Compliance Reporting, Tax Data Management, Tax Automation Software & Technologies
- Demonstrated success in generating revenue, proactively managing risk, and building long-term partnerships across corporate and financial services markets
- Strong interpersonal skills and the ability to work with customers at the C level
- Strong knowledge of service delivery processes: time, scope, and priority management skills
- Experience in navigating complex technology environments and customer use-cases
- Strong interpersonal, presentation and communication skills
- A love for helping customers to optimise their use of technology and information
- A drive to solve the root-cause of problem scenarios as they arise
- Flexible Working Arrangement –Introducing Work from Anywhere (promoting work life balance)
- Learning and Development opportunities
- Access to health and wellness programs
- Parental leave benefits that exceed legislative requirements
- The opportunity to work within a global organization with experienced leaders
Wolters Kluwer
-
Customer Success Manager
1 week ago
Macquarie Park, Australia Wolters Kluwer Full timeJob Summary As a Customer Success Manager, you will deep dive into customer needs while retaining, re-engaging and growing the customers. Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms. We are looking for an experienced Customer Success Specialist...
-
Customer Success Manager
7 days ago
Macquarie Park, Australia Sofico Full timeOverview Location Macquarie Park, New South Wales, Australia Department Sales The Role Relational Development In this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned. You will conduct regular meetings to review progress, address challenges, and plan future actions....
-
Customer Success Advisor
1 week ago
Macquarie Park, Australia Wolters Kluwer Full timeJob Summary The Customer Success Associate (CSA) is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. It...
-
Customer Success Representative
2 days ago
Macquarie Park, Australia Pulse Software Full time**Closing date**: 19/09/2025 5:00 PM AUS Eastern Standard Time **Location**: Macquarie Park **Department**: Sales **Employment type**: Full Time **Work Arrangement**: Hybrid At **Pulse Software**, we’re on a mission to improve employee engagement and experience for our customers. As we continue to grow, we’re looking for a proactive,...
-
Customer Success Team Lead
7 days ago
Macquarie Park, Australia VetPartners Full time**Your New Chapter** Are you passionate about delivering exceptional customer experiences? Do you want to lead a team that shapes the future of pet care? Best for Pet, Australia’s leading pet health and wellness membership program and a proud part of VetPartners, is experiencing rapid growth. We’re excited to offer an opportunity for a Customer Success...
-
Customer Success Manager
2 weeks ago
Keilor Park, Australia Justified Talent Pty Ltd Full time**Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...
-
Manager - Customer Success
1 week ago
Keilor Park, Australia Justified Talent Pty Ltd Full time**Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...
-
Customer Success Manager
2 weeks ago
Parramatta Park, Queensland, Australia Constant security Full time $90,000 - $120,000 per yearAs a trusted provider of security services with exciting plans for growth, we are on the lookout for a proactive and relationship-driven Customer Success Manager to strengthen our service delivery to clients.About the Role:As Constant's Customer Success Manager, you'll take charge of a large frontline team (approximately 60 team members currently - however...
-
Customer Success Advisor
1 week ago
Macquarie Park, New South Wales, Australia Wolters Kluwer Full time $90,000 - $120,000 per yearJob SummaryThe Customer Success Associate (CSA) is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. It will...
-
Student Services Officer
7 days ago
Macquarie Park, Australia HR Success Full timeFlexible, part time gig supported by a dynamic team - Engaging, relationship-driven role working with students and families - Macquarie Park location **About the College**: Robert Menzies College is an incorporated not-for-profit residential College affiliated with Macquarie University. We are a university based living and learning community with strong...