Salesforce & Systems Consultant

First Things First - What We Can Offer You

• Leave to foster personal connections, health & overall well-being
• Emloyee Assistance Program
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Delicious, free, chef-prepared lunch daily on site
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time
• Talent Referral Program – get rewarded for referring a friend to join our team
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• A range of other fantastic benefits
• Check out our website for more about working at Simpro Group

The Job

This role is the engine of our Applications & Systems team, responsible for turning business requirements into powerful, effective solutions on the Salesforce platform and related systems. The

The Salesforce & Systems Consultant will manage projects, engage with stakeholders, and use their deep platform knowledge to solve business challenges.

With a Customer Centric and Growth Minded approach, you will quickly become essential to helping us Integrate, Innovate, and Accelerate our platforms to enhance business efficiency.

What You'll Do

Requirements Gathering & Analysis:

Lead discovery workshops with business stakeholders to elicit, analyse, and document clear, comprehensive business requirements and process maps.

Solution Building:

Design, build, and implement robust solutions using declarative tools on the Salesforce platform, including complex Flows, validation rules, and page layouts.

Technical Project Delivery:

Manage the technical execution of projects and enhancements from build to deployment. Responsible for delegating appropriate configuration tasks to administrators and associates, ensuring all technical deliverables are completed to a high standard.

Stakeholder Partnership:

Act as the primary point of contact for business units on specific projects, building strong relationships and ensuring solutions meet and exceed expectations.

Testing & Quality Assurance:

Develop and execute test plans, coordinate User Acceptance Testing (UAT), and ensure a high level of quality for all configured solutions before deployment.

System Documentation & Training:

Create and maintain clear technical documentation, process guides, and user-facing training materials to drive adoption and understanding.

Data Management:

Assist with complex data migration and data quality initiatives, ensuring data integrity within the system.

Support & Troubleshooting:

Provide expert-level support for complex user issues, troubleshooting and resolving problems that have been escalated from the administration team.

What You'll Bring

Experience & Skills:

• Strong experience as a Salesforce Consultant, Business Analyst, or a similar role with a focus on solution building or experience as an Associate Consultant or similar.
• Proven ability to lead requirements-gathering sessions and translate business needs into technical solutions.
• In-depth, hands-on skills with core Salesforce declarative tools.
• Experience managing projects or significant enhancement requests from start to finish.
• Excellent communication and interpersonal skills, with a talent for building collaborative relationships with business partners.
• Strong analytical and problem-solving capabilities.

Qualifications & Training:

• Certified Salesforce Certified Administrator (Required)
• Platform App Builder, Sales or Service Cloud Consultant (Highly Desirable)

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit

to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

• Please note, no agencies will be accepted in the recruitment of this role.

Welcome

Welcome to Simpro Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together

About Us

Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

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