Business Systems Support Specialist

1 day ago

Perth, Western Australia Warrikal Pty Ltd Full time $60,000 - $120,000 per year

Warrikal is a dynamic, majority Aboriginal-owned, and operated business that has rapidly emerged as a formidable force in the resources and minerals sector of WA. The company established itself as a leading provider of maintenance, shutdown, and specialised project services, cementing its reputation as a trusted and efficient provider.

The Role

Our ICT (Information and Communication Technology) function is a fast-moving, supportive, and collaborative team that values initiative, teamwork, and hands-on problem-solving. We are looking for someone with both technical capability and creative drive to help strengthen and evolve our application environment.

You will be a hands-on and technically skilled Business Systems Support Specialist who can take ownership of our Pronto Xi ERP environment and contribute to the enhancement of Warrikal's broader business systems.

This is a dynamic, practical, and creative role within a high-performing ICT team of motivated professionals, offering the opportunity to work across multiple systems, deliver real outcomes, and play a key part in Warrikal's digital evolution.

You'll be supported and developed to a Level 2 standard across Warrikal's other key applications — including FlowCentric, WPS (Warrikal Planning System) Elmo, and Felix — giving you broad exposure across Warrikal's integrated digital landscape.

Key Responsibilities

  • Administer and maintain Pronto Xi across Finance, Payroll, Inventory, Procurement, and Resource Management modules
  • Manage user access, configuration, and data integrity
  • Collaborate with business users to identify and deliver ERP enhancements or process improvements
  • Coordinate with Pronto Software and other vendors for upgrades, patches, and technical support
  • Develop and maintain process documentation, configuration notes, and training materials
  • Monitor system performance and proactively identify optimisation opportunities
  • Provide Level 1 and 2 support for business systems and integrations
  • Assist with software deployments, testing, and version upgrades
  • Support continuous improvement projects to enhance performance, usability, and integration
  • Work closely with end users to troubleshoot issues and deliver practical solutions
  • Contribute to improving Warrikal's overall application posture through collaboration and innovation

About You

  • Full working rights in Australia
  • Proven experience with Pronto Xi ERP support and management
  • Solid understanding of finance, supply chain, and operations processes
  • Strong analytical, troubleshooting, and communication skills
  • Detail-oriented, proactive, and collaborative team player
  • Committed to delivering quality outcomes in a dynamic environment
  • Experience in mining, construction, or industrial services (desirable)
  • Exposure to ERP upgrades or module implementations (e.g. Pronto Xi 760 → 780) (desirable)
  • Familiarity with system integrations, reporting, or data flows (desirable)

Why Warrikal

  • Work in a business that values your growth and contribution
  • Learn from experienced professionals dedicated to your success
  • Access career pathways and leadership roles within Warrikal
  • Friendly, down to earth environment where teamwork matters

How To Apply

To apply for the role, click on the 'Apply' button.

Warrikal welcomes applicants from diverse backgrounds, identities, and experiences. This includes, but not restricted to, First Nations people, and members of the LGBQTIA+ community.

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