Contact Centre Representative

5 hours ago

Melbourne, Victoria, Australia Johns Lyng Group Full time $45,000 - $65,000 per year

Call Centre & Customer Service Customer Service VIC - Melbourne Permanent / Full Time

22/10/2025

  • Immediate Start
  • Doncaster Location
  • Great Team Culture

Exciting new role available to join our Energy team as a Contact Centre Representative This role provides the opportunity to progress your career

As our first point of contact with our customers, you will be the voice of Forge. In this role, you'll assist residential and commercial customers with enquiries related to delivering energy efficient solutions. You'll handle calls, emails, tickets, and online, so confidence with CRM systems and a willingness to learn new systems is essential.

Having a can-do attitude a passion for providing excellent customer experiences and strong attention to detail will see you thrive in this supportive team.

Key Responsibilities

  • Handle customer queries via phone, email, ticketing system, and web chat
  • Create, build and maintain relationships with customers.
  • Taking inbound calls and making outbound calls for follow-ups.
  • Updating and maintaining documented manuals and internal procedures.
  • Review customer feedback and contribute to service improvements.

Requirements

The ideal candidate will exhibit the following:

  • Previous phone-based Customer Service experience.
  • Strong interpersonal and communication skills - written and verbal.
  • Ability to be self-motivated and work independently, as well as collaborating and working in a fast-paced team environment.
  • Experience using CRM software
  • Knowledge of the utilities industry is advantageous.

If you love assisting customers and have great attention to this is the role for you

Please note that as part of the recruitment process you will be required to complete a criminal background check

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