Credit Officer

Our company:

You might not have heard of us, but we're sure you know the high-quality brands and products we've been distributing to the building industry for almost 40 years. With 25 locations across Australia, Lincoln Sentry is a proud part of the DuluxGroup family so we can support you as you grow with us. And while work is important, our top priority is to ensure you stay safe on the job and get home to the people who matter most.

Your role:

We have an exciting opportunity for a motivated and detail-oriented Credit Officer to join our Lincoln Sentry team. In this critical role, you'll manage a portfolio of accounts across NSW and WA, working closely with our customers and internal sales teams to deliver strong financial outcomes. You'll be responsible for collections, account reconciliations, credit assessments, and ensuring timely payments—all while building strong, respectful relationships with our valued customers.

This role is ideal for someone who thrives in a fast-paced environment, can manage competing priorities, and enjoys a mix of customer engagement and problem-solving. While experience is valuable, we place greater importance on attitude—if you're proactive, curious, and ready to learn, you'll fit right in. You'll be supported by a collaborative and dedicated team that values continuous improvement and delivering results.

DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.

Key Responsibilities:

• Manage a ledger of Lincoln Sentry accounts, ensuring timely collections and minimal overdue debt
• Proactively communicate with customers to resolve payment issues and facilitate account reconciliations
• Support and partner with sales teams to align commercial opportunities with credit risk management
• Review and action customer orders on credit hold, balancing risk while supporting sales growth
• Maintain strong relationships with internal and external stakeholders to achieve financial and customer service targets

Benefits

• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
• Give back to the communities in which we live and work, with our "Community Action Day" and other programs
• Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Skills & Experience

• Experience in a commercial credit or collections role, ideally within a B2B environment
• Proficiency in Microsoft Excel (intermediate level or above)
• Working knowledge of SAP or similar ERP financial systems
• Excellent communication and negotiation skills, with the ability to handle challenging conversations
• Strong organizational skills and the ability to prioritize tasks and meet deadlines consistently

Imagine a better place

Lincoln Sentry is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with over 50 iconic, trusted household brands with a 100 year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritize your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

How to apply:

We are looking to speak with you asap, please apply online