Frontline Service Officer

5 days ago

Moranbah, Australia Isaac Regional Council Full time $7,500 - $82,291 per year

An exciting opportunity exists for a permanent, full time Frontline Service Officer to join Isaac Regional Council's Planning, Environment & Community Services Directorate based in Moranbah. Reporting to the Community Hub Area Leader – Moranbah, this position is responsible for providing effective and courteous delivery of library and customer focused functions to the Isaac Region communities.

The successful applicant will be primarily located in Moranbah but will be subject to travel throughout the Region and may include overnight stays in Council accommodation. We are looking for a person who is passionate about providing exemplary customer experience and delivering Library programs. Duties will include (but not limited to):

Library

  • Develop, lead and deliver lifelong learning programs and activities
  • Undertake library resource loans, reference queries using library management system
  • Contribute to the daily operations of a library

Customer Service

  • Managing incoming calls and customer service inquiries
  • Identifying and fulfilling customer needs to achieve satisfaction
  • Handling complaints, providing appropriate solutions and alternatives
  • Accurate Receipting and Cash handling

The successful candidate will have:

  • Demonstrated experience in the delivery of high-level customer service and/or library services
  • Demonstrated experience in developing and delivering lifelong learning programs/events
  • High level experience and knowledge of Microsoft Office suite.
  • Experience in using technology
  • Ability to work as a team and autonomously
  • Blue Card from the Commission for Children, Young People and Child Guardian, or ability to obtain prior to commencement

For these positions we offer:

  • Salary $75, $82,791.82 per annum (Stream A, Level 2 – Level 3)
  • Permanent Position
  • Full time hours per fortnight, Monday to Friday
  • Location – Moranbah
  • 5 weeks annual leave pro-rata @ 17.5% loading
  • 15 days' personal leave pro rata per annum
  • Up to 14.5% super in accordance with IRC's Certified Agreement
  • RDO's in accordance with IRC's Certified Agreement
  • Exclusive access for you and your immediate family to our Employee Assistance Program, facilitated through Gryphon Psychology

For more details on these positions contact the Community Hub Area Leader - Moranbah, during business hours. Ms Kathryn Lucas on / Email

BEFORE YOU APPLY - ensure to visit to review the position description on Isaac Regional Council's website, as it may contain details relevant to the application questions.

IRC has the right to commence the recruitment process prior to the closing date.

Applications Close: COB Monday 29 September 2025

Isaac Regional Council is an equal opportunity employer and encourages women, Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply. Only people with the right to work in Australia may apply for this position.

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