Frontline Service Officer

2 weeks ago

Moranbah, Australia Isaac Regional Council Full time $60,000 - $82,000 per year

An exciting opportunity exists for a permanent, full time Frontline Service Officer to join Isaac Regional Council's Planning, Environment & Community Services Directorate based in Moranbah. Reporting to the Community Hub Area Leader – Moranbah, this position is responsible for providing effective and courteous delivery of library and customer focused functions to the Isaac Region communities.

The successful applicant will be primarily located in Moranbah but will be subject to travel throughout the Region and may include overnight stays in Council accommodation. We are looking for a person who is passionate about providing exemplary customer experience and delivering Library programs. Duties will include (but not limited to):

Library

  • Develop, lead and deliver lifelong learning programs and activities
  • Undertake library resource loans, reference queries using library management system
  • Contribute to the daily operations of a library

Customer Service

  • Managing incoming calls and customer service inquiries
  • Identifying and fulfilling customer needs to achieve satisfaction
  • Handling complaints, providing appropriate solutions and alternatives
  • Accurate Receipting and Cash handling

The successful candidate will have:

  • Demonstrated experience in the delivery of high-level customer service and/or library services
  • Demonstrated experience in developing and delivering lifelong learning programs/events
  • High level experience and knowledge of Microsoft Office suite.
  • Experience in using technology
  • Ability to work as a team and autonomously
  • Blue Card from the Commission for Children, Young People and Child Guardian, or ability to obtain prior to commencement

For these positions we offer:

  • Salary $75, $82,791.82 per annum (Stream A, Level 2 – Level 3)
  • Permanent Position
  • Full time hours per fortnight, Monday to Friday
  • Location – Moranbah
  • 5 weeks annual leave pro-rata @ 17.5% loading
  • 15 days' personal leave pro rata per annum
  • Up to 14.5% super in accordance with IRC's Certified Agreement
  • RDO's in accordance with IRC's Certified Agreement
  • Exclusive access for you and your immediate family to our Employee Assistance Program, facilitated through Gryphon Psychology

For more details on these positions contact the Community Hub Area Leader - Moranbah, during business hours. Ms Kathryn Lucas on / Email

BEFORE YOU APPLY - ensure to visit to review the position description on Isaac Regional Council's website, as it may contain details relevant to the application questions.

IRC has the right to commence the recruitment process prior to the closing date.

Applications Close: COB Monday 29 September 2025

Isaac Regional Council is an equal opportunity employer and encourages women, Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply. Only people with the right to work in Australia may apply for this position.

  • Frontline Service Officer

    3 weeks ago

    Moranbah, Australia Isaac Regional Council Full time

    Add expected salary to your profile for insights An exciting opportunity exists for a permanent, full time Frontline Service Officer to join Isaac Regional Council's Planning, Environment & Community Services Directorate based in Moranbah. Reporting to the Community Hub Area Leader – Moranbah, this position is responsible for providing effective and...

  • Trainee Frontline Service Officer

    3 days ago

    Moranbah, Australia Isaac Regional Council Full time

    Applications closing on 26 October 2025, 12:00 AM Looking for a fresh start or a new direction? Whether you’re entering the workforce for the first time, returning after a break, or seeking a career change, this traineeship is an opportunity to earn an income, gain a nationally recognised qualification, and develop practical skills with Isaac Regional...

  • Reception Administration Officer

    2 weeks ago

    Moranbah, Australia CSE Global Full time $60,000 - $80,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Site Administrative Officer

    3 weeks ago

    Moranbah, Australia Www.chandlermacleod.com Full time

    Overview Accommodation Operations Officer The role is responsible for supporting the Infrastructure and Services Accommodation Leadership team through the use of process control systems, operating standards, procedures, work instructions and defined processes to achieve optimal performance outcomes. Provide direction in line with the organisational strategy...

  • Environmental Health Officer

    1 week ago

    Moranbah, Australia Isaac Regional Council Full time $90,000 - $99,000 per year

    The Community Education and Compliance Department is looking for a passionate, experienced, and highly motivated Environmental Health Officer to join our team in Moranbah on a permanent, full-time basis. This is an exciting opportunity for the right candidate The Environmental Health Officer has core responsibilities for ensuring the physical health and...

  • Reception Administration Officer

    4 weeks ago

    Moranbah, Australia CSE Global Full time

    Overview CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply and install telecommunications solutions to help our clients keep their workforce...

  • Senior Member Service Officer

    4 days ago

    Moranbah, Queensland, Australia G&C Mutual Bank Full time $60,000 - $80,000 per year

    Your organisationCome and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future.Our Bank is member focussed and values-driven. We make responsible, ethical decisions that benefit our members and the communities in which we operate. We reinvest our profits to provide better...

  • ▷ Urgent: Development and Compliance Support Officer

    1 week ago

    Moranbah, Australia Isaac Regional Council Full time

    Development and Compliance Support Officer - Moranbah Applications closing on 08 October 2025, 05:00 PM - Reference number 1382629 - Job Type Contract (Long Term) - Package $82,791.82 - $90,205.62 per annum An exciting opportunity exists for a fixed term full-time Development and Compliance Support Officer to join our team in Moranbah. Reporting to the...

  • Departmental Administration Officer

    2 weeks ago

    Moranbah, Australia Isaac Regional Council Full time

    Departmental Administration Officer - Planning and Environment - Moranbah Reporting to the Manager Planning and Environment, this position is responsible for providing high level administrative, project management and business support to the Manager Planning and Environment and the Department as a whole. To be successful in this position, you will: -...

  • (Immediate Start) Departmental Administration Officer

    2 weeks ago

    Moranbah, Australia Isaac Regional Council Full time

    Departmental Administration Officer - Planning and Environment Applications closing on 09 October 2025, 11:59 PM - Reference number 1383361 - Job Type Full Time - Package $90,205.62 - $97,373.54 per annum Reporting to the Manager Planning and Environment, this position is responsible for providing high level administrative, project management and business...