Customer Service Co-ordinator

5 days ago

Punchbowl, New South Wales, Australia Linen Services Australia Full time $40,000 - $60,000 per year

Customer Service Co-ordinator

We are currently seeking a fulltime Customer Service Co-ordinator to join our team at our Punchbowl Laundry. This is an exciting opportunity to join a Multi-national company working with large & versatile teams. You will enjoy working in a fast paced, challenging and rewarding environment.

  • Fulltime
  • Immediate start
  • 8:00am to 4:06pm Monday to Friday
  • $28.64 per hour + 12% super

The purpose of the Customer Service Co-ordinator role is to ensure the effective resolution of customer queries and complaints in a professional and timely manner along with prompt and accurate processing of data. They will be responsible for resolving Customer Care queries via e-mail and phone while ensuring they are forwarded to the appropriate person and will also perform other administration duties as required to suit the needs of the business.

Punchbowl Laundry ENSIGN SERVICES is Australia's largest provider of managed laundry and textile solutions. We proudly provide customised laundry and textile solutions including linen and workwear supply, laundry solutions and management to the retail, corporate, industrial, education, health, and resources sectors.

As part of a small team, we require someone who is a team player, reliable, can contribute towards the overall success of the team and display great customer service skills.

About the Role:

  • Preparation and processing of daily Delivery Dockets
  • Filing Delivery dockets after processing
  • Ensuring all Delivery Dockets and Production paperwork is printed, filed, and sent to appropriate workstations
  • Receiving and processing all orders received from Customers (by Email, Fax or Phone) and forward details to appropriate workstations
  • Filing
  • General team support to Account Managers
  • Reconciling end of day dockets and submitting revenue
  • Keying and filling Customer Action Notes (CAN)
  • Prepare and process daily manual charges
  • Prepare and process manual credits
  • Process damaged Pro rata charging Price changes
  • Printing Request and distributing daily and weekly reports
  • Route Changes
  • Any other duties as required

Skills and experience

  • Previous experience in an administrative or clerical role
  • Strong communication and negotiating skills.
  • Knowledge of Industrial garments and related products desirable
  • Sound decision making and problem-solving skills
  • Good numeracy and literacy
  • Ability to be able to work without direct supervision and achieve desired outcomes
  • Ability to multitask
  • Previous experience/exposure to an industrial or production environment desirable. AS400 (desirable).
  • Good computer skills and knowledge Microsoft Excel and Microsoft Word

Benefits

  • Stable employment opportunities
  • On the job training provided
  • Supportive and inclusive culture

Please Note: A pre-requisite for these roles' candidates will be required to undertake pre-employment medical, including drug and alcohol testing.

Ensign is an Equal Opportunity Employer and encourages indigenous Australians to apply

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