Senior Loyalty Manager

Company Description

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded one of the best places to work multiple times our employee experience is king here, with lunches provided 5 days a week, an onsite gym with state of the art change facilities, weekly events, monthly recognition programs, the opportunity to experience the travel we offer and significant professional development opportunities, we do what we can to make you look forward to waking up every day

Job Description

At Luxury Escapes, we're constantly innovating to reward and delight our most loyal customers and as such we are looking to appoint a Senior Loyalty Manager to own and develop our loyalty offers.

As part of this mission, we're building Société - our international loyalty and rewards program. Alongside LuxPlus+, the world's most valuable travel subscription program.

This role is about architecting, launching, and scaling an innovative travel loyalty program: driving acquisition, engagement, retention, and lifetime value on a global scale.

As our first single threaded loyalty leader, you'll combine analytical rigor with entrepreneurial execution to design the program mechanics, test and optimise offerings, and grow our member base worldwide. You'll act as both CX architect and business owner, setting the strategic vision while rolling up your sleeves to make it real.

What you'll do:

• Drive the evolution of Luxury Escapes' loyalty programs, refining points, tiers, and benefits
• Use data and feedback to continuously improve Société's member value proposition
• Create and test new initiatives to surprise and delight members, boosting engagement and retention
• Analyse member behaviour, program performance, and partner ROI to guide investment and promotions
• Source, negotiate, and manage global partnerships across airlines, hotels, retail, and experiences
• Expand the program's reach and value through innovative commercial and strategic collaborations
• Champion a seamless, personalised member journey across digital and offline touchpoints
• Collaborate cross-functionally with marketing, product, tech, finance, and customer experience teams
• Scan market trends and competitor activity to identify emerging opportunities and technologies
• Define, track, and report on key loyalty metrics, presenting insights to senior leadership

Qualifications

• Thrive in a fast-paced, lean environment with a test-and-learn mindset
• Bring ambition and leadership potential to grow into a senior business-owner role
• Communicate and influence effectively across diverse stakeholders
• Apply strong analytical and commercial skills to assess data, model impact, and measure ROI
• Confidently use Excel, SQL, and BI tools to support decision-making
• Demonstrate success in introducing new features, benefits, or partnerships within loyalty ecosystems
• Keep customer needs at the centre, translating insights into experiences that drive loyalty
• Manage product roadmaps, prioritise enhancements, and coordinate across functions
• Balance strategic thinking with hands-on program delivery
• Bring an international outlook, with experience tailoring propositions across regions

Additional Information

What's in it for you?

We consider our people one of our most important assets – and we want our team to love their working lives When you work for Luxury Escapes, you can look forward to:

• Excellent Remuneration package
• Work at the forefront of online travel
• Up to 20% Discount on Luxury Holidays and Experiences
• Breakfast and lunch are provided 5-days a week
• Health and Well-being programs

If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.