Loyalty Manager

2 weeks ago

Sydney, Australia Jivaro Full time

Develop & implement innovative Loyalty strategies for the Australian market
- Extremely dynamic, cross-functional and supportive company culture
- Drive engagement for an established, luxe brand & high-end product
- A really amazing opportunity to join an adored Australian luxe-brand driving change, strategic growth & elevating customer engagement for online & in store. Be part of a super collaborative, employee focused, well-being & values driven company culture.**The Role**:
Joining a very talented team, you will be responsible for developing and executing very targeted and personalised customer experiences and increasing the success and performance of the loyalty program and engagement strategy.
- Delivering omni-channel campaigns, you will be the driver in optimising the omni-channel experience, enhancing customer engagement and helping to grow the program beyond the rest of the market.**Essential Skills & Responsibilities**:

- A genuine passion for customer engagement and working to enhance the online digital and in-store journey
- Demonstrated experience with managing Customer Data platforms, with exposure to multiple CRM systems
- Knowledge of PowerBI would be very advantageous
- Strong segmentation experience & the ability to analyse data
- An analytical mindset and the ability and skill to analyse, utilise and gather trends and insights from data
- Experience and exposure with A/B Testing will be highly regarded
- Have the ability to continuously report & present back to Senior Leadership
- A strong commercial acumen and able to make suggests for improvements & changes
- Work within a highly collaborative and agile team

**The Benefits**:

- Joining an adored, luxe Australian brand, driving decision making for the omni-channel customer experience
- Competitive salary package, plus employee perks, discounts & bonus
- Be part of a team that is passionate about a family-feel culture & employee well-being
- Central office location & transport links and a flexible working from home policy
- Be part of the next phase of growth & expansion

**Excited? You should be

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