Customer Solutions Specialist

• Digital Solutions for Real Estate agency clients.

• Support sales teams, deliver product demos / training for clients.

• Hybrid working, attractive commission, and career pathways into Product, Marketing and Sales Leadership.

About the Role

If you're a confident communicator who loves helping Real Estate clients see the value in digital solutions, this is your chance to shine

As a Customer Solutions Consultant (or Solutions & Implementation Specialist as we say at Domain), you'll partner with Domain's Sales teams to support pitches, run live product demos, and help real estate agencies adopt our tech platforms that make running their business easier and more profitable. You'll play a key role in the sales journey - combining your relationship skills with a knack for technology to help agents understand how our products solve their everyday challenges.

Working closely with Sales and Marketing, you'll influence deals, drive product uptake, and support retention conversations across your region. This is the perfect role for someone with sales or account management experience who enjoys presenting, training, and seeing clients succeed.

For a passionate salesperson / product trainer, you've come at a good timeWith Domain now part of the Costar Group, this is just the beginning as our tech gets better and our teams get bigger, bringing more opportunities to choose your own adventure with career pathways into Product, Marketing, and Sales Management as the teams grow.

Why Join Us:

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There's so many perks Here's some of the favourites…

• Work from home flexibility - 3 days in the office per week.
• Up to 20 weeks paid parental leave for primary carers.
• Novated leasing through Autopia.
• Work overseas once per year for up to 20 days.
• Leadership development programs, LinkedIn Learning and more.
• Regular social events including our famous Innovation Days and annual BBQ

In a typical day you can expect to:

• Partner closely with our Agency Sales Teams to create and deliver sales pitches that articulate value to customers, and support with technical expertise throughout the sales journey.
• Provide product demos and training webinars to explain benefits and ensure that solutions are well-integrated into our client's businesses.
• Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements.
• Support conversations at the time of contract renewal to ensure that valuable clients are retained and continue to get the most value out of the solutions.
• Attend sales meetings and corporate roadshows.
• Continually provide insights on market conditions such as competitor activity, as well as potential barriers and opportunities.
• Expand your knowledge to become an industry expert within the Real Estate tech solutions space.

Our Ideal Person:

ESSENTIALS:

• Bachelor's Degree or equivalent from an accredited university or college.
• A sales background working in (or with) the Real Estate industry.
• Strong account management experience.
• Experience with new business development.
• Comfortable being client-facing and presenting in sales meetings.
• Familiarity with CRM system functions.
• Valid Australian drivers license and own reliable vehicle (car allowance provided).

NICE TO HAVES:

• Technical and/or training experience with Saas platforms.
• Tech sales / Customer Success experience

About Domain:

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

About Costar Group:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

What's Next?

We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy We're genuinely excited about the chance to work together and make a meaningful impact.

Equity, Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.