Front Office

2 weeks ago

Townsville, Queensland, Australia Tyre Evolution Full time $60,000 - $90,000 per year

Front Office & Sales Support Coordinator Superstar

About Us

We're a dynamic and professional business committed to delivering outstanding customer service and operational excellence. As we continue to grow, we're looking for a proactive and detail-oriented Front Office & Sales Support Coordinator to join our team and help drive our success.

About the Role

This is a fast-paced, multifaceted role where you'll be the first point of contact for customers and a key support for our sales team. You'll manage front office operations, assist with quoting and order processing, and contribute to projects that elevate our professionalism and efficiency.

Key Responsibilities

  • Manage front office operations with guidance from the manager

  • Support the sales team with customer engagement, quotes, and order processing

  • Handle incoming calls, emails, and inquiries professionally

  • Prepare and issue quotations, invoices, and reports

  • Maintain accurate records of customer, sales, and inventory data

  • Assist with stock control and inventory management

  • Coordinate scheduling and communication between clients and staff

  • Provide exceptional customer service and resolve issues promptly

  • Compile sales reports and analyze data for growth opportunities

  • Collaborate across departments to ensure smooth workflow

  • General administration including filing and documentation

  • Contribute to process improvement projects and software tools

  • Maintain and update databases regularly

Key Competencies

  • Strong customer service and complaint-handling skills

  • Clear verbal and written communication

  • Excellent time management and multitasking ability

  • Problem-solving mindset with attention to detail

  • High accuracy in data entry and reporting

  • Collaborative team player with positive interpersonal skills

  • Adaptability in a fast-paced environment

  • Proficient in MS Office (Word, Excel, Outlook) and sales/inventory systems

  • Integrity and sound judgment in handling sensitive information

Qualifications & Requirements

  • Excellent communication and negotiation skills

  • Ability to work independently and unsupervised

  • Conscientious, diligent, and detail-oriented

  • Strong computer literacy

  • Analytical reasoning and ability to interpret technical instructions

  • Current valid driver's license required

What We Offer

  • Supportive and professional team environment

  • Opportunities to grow and contribute to meaningful projects

  • A role where your input and initiative are valued

Ready to join a team where your skills make a real impact?

Click Apply Now and submit your resume and cover letter. We look forward to hearing from you

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