Customer Care Representative

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.  

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

As we continue our growth and transformation journey in the region, we are looking to appoint a proactive, customer-obsessed Customer Service Representative to be the front line of our customer experience at our Edinburgh Parks facility in SA.

About the Role

As a Customer Service Representative, you will be the first point of contact for our customers — managing enquiries, resolving issues and ensuring accurate and timely processing of orders, bookings and reports.

You will work closely with Operations, Transport and other internal stakeholders to ensure our customers receive an exceptional and seamless experience.

This is a busy, fast-paced environment where accuracy, communication and strong organisational skills are essential. Every day is different—and every customer interaction matters.

What You Will Do

You will be responsible for:

• Providing positive, professional and timely support to customers—measured by strong Customer Satisfaction (CSAT) outcomes.

• Managing customer bookings, data entry and order accuracy across WMS, TMS and Microsoft Office systems.

• Ensuring accurate invoices, account verification and weekly/monthly reporting.

• Supporting operations with inventory queries, escalating when required.

• Proactively identifying opportunities to improve processes and deepen customer relationships.

• Coordinating special requests and problem-solving issues by navigating internal teams.

• Ensuring compliance with FSANZ, HACCP, Approved Arrangement requirements and Chain of Responsibility (CoR).

You will also play a key role in helping the team meet and exceed targets and continuously improve the customer experience.

About You

You thrive in a customer-focused environment and enjoy collaborating with different people and teams to get results. You are curious, proactive and organised — with the confidence to influence and resolve issues constructively.

To succeed, you will bring:

• Experience in a customer service or similar role (warehouse or logistics industry experience highly regarded)

• Excellent communication—both verbal and written

• Strong problem-solving and influencing skills

• Solid time management and organisational capability

• Strong systems and Microsoft Office skills, with exposure to WMS/TMS an advantage

• A proactive mindset focused on learning, growth and continuous improvement

Our Values – What We Stand For

At Lineage, our values guide how we show up every day:

• Safe – We put safety first and ensure every team member goes home injury-free.

• Trust – We communicate clearly, consistently and accurately.

• Respect – We treat everyone with consideration and kindness.

• Innovation – We continuously improve and challenge the status quo.

• Bold – We take informed risks and make courageous decisions to drive progress.

• Servant Leadership – We empower others to be their best and lead with humility.

If these values resonate with you, you will thrive here.

Why Lineage?
 

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.