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Case Manager Level 2
2 weeks ago
CASE MANAGER – PERSONAL INJURY – MELBOURNE, VIC
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
An opportunity exists for a full-time High Risk Case Manager to join one of our specialised front-end teams in Melbourne, supporting multicultural and linguistically diverse Workers Compensation claimants exclusively from small/self-employers. The unique structure of the team provides the freedom to pursue innovative approaches, empowering you to take ownership of strategic management without the constraints and competing priorities that can be typical of standard claims teams.
About the role
- Proactive claims management demonstrating a person-centred approach to supporting recovery and return to work, within the framework of the legislation
- Identify and implement strategies to influence safe and sustainable return to work outcomes for a diverse portfolio of complex and unique claims
- Engage with key stakeholders, including treating health practitioners, to facilitate access to recovery supports
- Foster excellent customer relationships by showing empathy, accountability and efficiency, thereby building trust and creating positive experiences
- Commitment to development and further learning, including maintaining knowledge of the legislation and its application
About you
- Case management experience, ideally within a personal injury scheme
- Ability to work autonomously, manage tasks independently and take initiative
- Excellent verbal and written communication skills, showing empathy, patience and clarity
- Proven ability to manage your time and prioritise work tasks effectively
- Excellent customer service skills incorporating a commitment to acting with integrity
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let's care for tomorrow.
