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Retail Sales Assistant- AU Monee Ponds

2 weeks ago

Melbourne, Victoria, Australia Resmed Full time $60,000 - $80,000 per year

Are you passionate about helping others and making a real difference in people's lives? We're looking for a compassionate and proactive Retail Sales Assistant to join our team and support customers undergoing sleep disorders. Part-Time Role- 2 Days a Week Tuesday and Wednesday

This store-based role combines customer service excellence with clinical support, offering a rewarding opportunity to work closely with customers, physicians, and healthcare professionals.

Job Responsibilities

  • Be the first point of contact for new and existing clients, both in-store and over the phone.

  • Conduct diagnostic evaluations and titration studies for sleep-disordered breathing.

  • Collaborate with physicians to develop personalized treatment plans.

  • Educate customers and families on sleep disorders and therapy options.

  • Fit and recommend CPAP masks and equipment tailored to individual needs.

  • Provide setup, training, and ongoing support for CPAP therapy.

  • Follow up with customers to ensure therapy compliance and satisfaction.

  • Promote and upsell products and services based on customer needs.

  • Maintain a clean, organized clinic and retail space.

  • Handle payments, manage banking procedures, and oversee stock levels.

Job Requirements

  • Experience in retail or customer service (healthcare experience a plus).

  • Excellent communication and active listening skills.

  • Calm, compassionate, and solution-oriented under pressure.

  • Ability to work collaboratively with healthcare professionals.

  • Reliable, honest, and committed to delivering outstanding care.

  • Willingness to learn—full training provided

Why Join Us?

  • Make a meaningful impact in customers' lives

  • Work in a supportive, team-oriented environment

  • Receive comprehensive training and ongoing development

  • Be part of an established healthcare service with a strong reputation

  • Plus, enjoy a wide range of employee benefits, including:

  • Discounted employee stock purchase plan

  • Competitive salary with superannuation and bonus opportunities

  • Generous leave entitlements, including paid parental and volunteer leave

  • Insurance coverage for life, disability, and income protection

  • Health and wellness support, including counselling, private health discounts, and flu vaccinations

  • Financial planning resources and seminars

  • Product discounts, educational assistance, and novated car leasing

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.