Customer Service Specialist

2 weeks ago

Sydney, New South Wales, Australia BlueWave Talent Full time $75,000 - $85,000 per year

Repayment Solutions Specialist role for a Fintech in the SME lending space. Awesome workplace with young and dynamic team in the heart of the CBD Could suit a recent graduate

  • Repayment Solutions Specialist for Fintech - Fast paced, fun environment
  • The firm has been consistently recognised in the top 5, " Best Places to Work" in Australia
  • CBD based - $75k - $85k + super + bonus ($10,000); the bonus has been paid out in full for the past 3 years.

The Role:

The role of Repayment Solutions Specialist will work within the Operations department.

The Repayment Solutions Specialist is responsible for:

  • Identifying repayment solutions that help customers manage their repayments, apply for hardship or cure their delinquent balance.
  • Following up customers for documentation and commitment to ensure solutions are implemented.
  • Assess financial hardship applications, including reviewing bank statement information.
  • Taking and making high volume outbound and inbound phone calls and contribute in maintaining a high inbound answer rate
  • Handling customers objections and finding ways to mitigate their concerns
  • Demonstrate high degrees of diligence and accountability in managing your own portfolio
  • Effective note taking on all customer interactions and inputting into CRM systems

The Company:

My client is a leading global online platform for small business loans. The business is a technology-enabled small business lender that can evaluate, approve and fund small business loans as fast as the same day.

Requirements:

To be considered for this role you will need:

  • Outstanding communicator who enjoys talking with small business owners, and the ability to handle a fast paced, dynamic interpersonal environment
  • Previous experience in customer-facing roles (e.g. sales, customer service, collections or call centre) – minimum 1 year
  • A driven to win and self-motivated mentality to exceed the daily, weekly and monthly KPIs
  • Experienced in objection handling and influencing, with an ability to drive conversations to reach a desired outcome
  • Detail oriented with strong analytical skills
  • Ability to manage multiple tasks and prioritize workflows
    • Flexible and adaptable to change

To apply for this role please submit your resume to Tim Barnard via the Apply Now button below. If you would like to know more about this role please call me directly on for a confidential discussion.

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Advisor, Customer And Business Care Implementation

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Customer and Business Care Implementation****SNSW Grade**:7/8**Employment Type**:Ongoing, Full-time**Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive.**This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.*****About the team**The Advisor,...

  • Customer Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Heinemann Full time

    For our office located at Sydney International Airport we are looking for a Customer Service Specialist. The Customer Service Specialist is a first point of contact for all customers within Heinemann Australia. The primary role of a Customer Service Specialist within the team is to respond to a variety of customer requests and inquiries within the...

  • Customer Service Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $27,200 - $41,600

    Job Role: Customer Service SpecialistAbout This OpportunityThe Customer Service Specialist will be responsible for delivering exceptional customer experiences in a timely and reliable manner, consistent with the client's standards.This role involves managing a customer caseload to provide financial management services, making decisions on their behalf, and...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience)- Lots of social events plus an annual offsite.- $5,000 in additional tax benefits with salary packaging**Company Profile - Not for profit**This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally....

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $69,500 - $84,500

    Customer Service Specialist RoleAs a Customer Service Specialist, you will serve as the primary point of contact for customers, providing exceptional service and support to help them achieve their goals.You will engage with customers through in-depth conversations, build strong relationships, and deliver tailored solutions to meet their needs.The role...