Senior Customer Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia CBRE Advisory Full time

Join a Global Leader in Real Estate – Winner Commercial Agency of the Year

Work with a collaborative & high performing team on a Premium CBD Asset

Melbourne | Land of the Wurundjeri people

We're seeking an experienced Customer Relationship Manager to join our Property Management team and help deliver a landmark Premium Grade asset in Melbourne's CBD, scheduled for completion in 2026. This is a unique opportunity to shape tenant experience from the ground up, working closely with the General Manager and site team.

You'll build strong tenant relationships, ensure premium standards across services and presentation, lead engagement initiatives, and deliver a world-class onboarding experience.

Key Responsibilities


• Serve as the primary liaison for tenant enquiries and feedback, ensuring timely resolution of issues.


• Develop and execute the Tenant Engagement Plan, including events, communications, and retention strategies.


• Manage digital platforms and marketing collateral to maintain consistent branding.


• Oversee front-of-house concierge services and ensure premium standards are upheld.


• Collaborate with operations to maintain property presentation and coordinate emergency procedures.


• Prepare reports and attend meetings with owners and tenant committees.

What We're Looking For


• Senior experience in customer service or placemaking, ideally within premium-grade property assets.


• Proven ability to manage tenant engagement programs and events.


• Strong communication skills with the ability to build professional relationships at all levels.


• Excellent organisational skills and attention to detail, with the ability to manage competing priorities.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

So, what's in it for you?


• Structured career development to support you and explore your learning potential and career goals


• A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days


• You'll form an integral part of an enormously successful team who outperform in the market year on year and is working hard on making a positive impact

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you #WeAreCBRE

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