Keepsakes Production and Packaging Assistant

We are a compassionate and professional premium pet cremation service dedicated to providing dignified farewells for beloved pets across Greater Sydney. Our team is made up of caring animal lovers who take great pride in offering exceptional care, understanding, and support to grieving pet owners. Every pet is treated with the same respect and tenderness we'd give our own.

We're looking for a dedicated Keepsakes Production and Packaging Assistant to join our Sydney team. In this hands-on role, you'll help create and curate personalised memorial keepsakes, and prepare pets for their final farewell with care and respect.

This position will suit someone who loves creating beautiful, meaningful things and understands the deep bond we share with our pets. You'll take pride in making these connections tangible—crafting heartfelt tributes that bring comfort to families during a difficult time.

Attention to detail is key. You'll have an eye for precision, enjoy working neatly and efficiently, and take satisfaction in maintaining a clean, organised workspace.

• Create personalised memorial keepsakes, including digital artworks and physical products such as paw and nose prints, fine art prints, jewellery, engravings, and other custom items.
• Communicate with customers when needed to ensure their wishes are accurately understood and fulfilled.
• Maintain organised and accurate digital files for all artwork and imagery.
• Prepare pet ashes into urns with care, accuracy, and respect.
• Package urns and keepsakes beautifully and thoughtfully to return to families.
• Operate and maintain equipment (printers, engravers, presses), ensuring they are in good working order.
• Keep your workspace clean, tidy, and well-organised at all times.
• Monitor and manage stock levels of materials and consumables, requesting replenishments as needed.
• Assist with general warehouse duties, including unpacking stock and accepting deliveries.

• Experience in a creative or design-related field (graphic design, crafts, or artisanal product creation).
• A Graphic Design Certificate or Degree is desirable but not essential.
• A portfolio showcasing creative or design work you've produced.
• Proficiency with the Adobe Suite is favourable (especially Photoshop, Illustrator and InDesign).
• Some previous experience in retail, customer service, or a similar hands-on environment.
• Comfortable handling deceased pets with professionalism, compassion, and respect.
• Able to work at a standing desk doing repetitive tasks with consistent quality and attention to detail.
• Excellent hand-eye coordination and attention to fine detail.
• Naturally organised, clean and efficient in your work.
• Confident using computers, with experience in Microsoft Office Suite.
• Able to manage changing priorities and multiple tasks calmly and effectively.

• Animal Lover: You care deeply about animals and understand the special bond between pets and their families.
• Empathetic: You have the emotional intelligence to connect meaningfully with customers experiencing loss.
• Patient: You remain calm and steady in emotional or sensitive situations.
• Detail-oriented: You notice the small things that make a big difference.
• Resilient: You can handle emotional challenges with professionalism while caring for your own wellbeing.
• Proactive: You take initiative and solve problems thoughtfully and efficiently.
• Team Player: You enjoy being part of a small, close-knit family business and support others to ensure things run smoothly.

• Competitive remuneration structure
• Supportive, compassionate team environment
• Full training provided
• The opportunity to make a meaningful difference to pet owners during one of life's most challenging times

If this sounds like you, we'd love to hear from you. Please submit your application, including your resume, a brief cover letter outlining why this role speaks to you, and your portfolio of work.

Applications close Thursday, 14 November 2025.

We look forward to welcoming someone who shares our care, creativity, and love for animals.