Support Worker

 Support
Worker – Greater Newcastle 

Want
to make a difference?  Join the New Horizons team as a Support Worker and
work within our Program in Greater Newcastle. 
 
About
the Role 

This role
provides support and works in partnership with people living with disability to
live within the community in the way that they want to. We strongly encourage
people with a lived experience of mental-ill health to apply for this position. We empower our customers by
supporting them to build independence, identify and achieve goals, engage in
activities of daily life, and encourage genuine connections within the
community. 
To work with us you have a
positive, authentic, inclusive personality which you bring to work with you
every day.  
 
Key
Responsibilities 

New
Horizons is in search of a Support Worker within our Greater Newcastle within
the Community Program. In this role you will be responsible for;  
-Collaborating
with customers to develop individualised person-centered support plans that
incorporate their identified wellbeing needs, their strengths, and their goals. 
-Providing
support to customers to improve their independence by assisting with skill
development, transport, social activities, supporting with finances, attending
appointments, cooking, medication and personal care, as well as other support
as required. 
-Supporting
and encouraging our customers to participate in activities of their choice,
such as; social, leisure, sporting, educational, employment activities etc. 
-Keeping
customer records up to date on a daily basis using online systems and
electronic databases. 
-Developing
and maintaining professional relationships and networks with customers,
families, caregivers and key stakeholders. 
-Supporting
customers to navigate the sector to access any additional service they may
require. 
-Seeking
out innovative ways to enhance the recovery journey and overall customer
experience with New Horizons. 

What our
customers want from you: 

We took the time to ask our
customers what they think makes a great support worker. "How do you compare to their ultimate
wish list?"  
Our
customers would like you to be; Punctual, friendly, outgoing, non-judgmental, flexible, guided by
lived-experience, persistent, balanced, empathetic and practical. 
Our customers also want you to
know when to motivate, when to challenge, and when to stop 
 
What you will bring to the
role: 

-Minimum
Cert III in Disability, mental health, Peer Work, or equivalent 
-Valid NSW
Drivers License (Class C), with ability to drive large cars and/or vans  
-Willingness
to obtain an Australian Federal Police Check, NSW WWCC and NDISWC to meet New
Horizons employment criteria prior to commencing with us. 
-A strong
set of values that guides your work, incorporating our organisational values of
passion, integrity & respect. 
-Great
computer skills with proven ability to use microsoft office and customer
relationships management systems. 

Why join
New Horizons and amazing benefits we offer? 

-New
Horizons pays above the award & penalty rates 
-Fitness Passport – Discounted gym membership 
-Employee
Assistance Program (EAP) for employees and family members. 
-Paid
Parental Leave:
Comprehensive leave to support growing families. 
At New
Horizons, we are passionate about creating a unified organisation where our
teams work seamlessly together to deliver exceptional service that enhances the
lives of our customers while at the same time improving employee experience and
career development opportunities. We align our work with our organisation's
values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your
talents to improve the lives of our customers. Together, we are a community
committed to transforming lives through our services, embracing challenges with
creativity and adaptability for lasting positive impact.  

How to
Apply 

Please apply via the link now
– our application process is mobile friendly. 
For related
queries or questions please feel free to contact the recruitment team on

Due to
high volume of applications, only shortlisted candidates will be
contacted  

IMPORTANT: New Horizons is an equal Opportunity Employer, and our
people represent the community which we service. We invite all the applicants
to apply, including First Nations People, and people from diverse social,
cultural and gender backgrounds. Due to the specific support needs of the
customer base and the inherent program requirements, there is a genuine
occupational requirement for female applicants to apply, under the exception
clause of the NSW Anti-Discrimination Act 1977 – Section 31. 
 
New
Horizons values diversity and encourages applications from people from all
walks of Life. Our vision is to see happy inclusive communities work together
in collaborative and inclusive ways to create opportunity and improve quality
of life. Our workforce proudly reflects the local communities we connect with
and support. New Horizons acknowledges all aboriginal and Torres Strait
Islander peoples as the traditional custodians of the land.