Senior Fiserv Signature Platform Support Engineer

22 hours ago

Melbourne, Victoria, Australia Turing Consulting Full time $120,000 - $140,000 per year

Turing Consulting is seeking several versatile and delivery-focused
Senior Fiserv Signature Platform Support Engineers
with the following skills

Description:

We are seeking a skilled and experienced Senior Fiserv Signature Platform Support Engineer to join our team.
This role will be responsible for providing expert-level support for the Fiserv Signature platform across multiple modules
. The candidate should possess strong problem-solving skills, a proactive approach to issue resolution, and a deep understanding of core banking functionalities and processes.

This is Managed services engagement and requires on-call support for high priority incidents.

Key Responsibilities

  • Provide Level 2 and Level 3 support for Fiserv Signature platform modules
  • Collaborate with internal teams, vendors, and the customer to identify and resolve complex technical issues related to the
    Signature platform
  • Monitor and troubleshoot platform performance, ensuring system stability and minimizing downtime.
  • Analyse and resolve escalated incidents, working to restore service in accordance with SLAs and business priorities.
  • Conduct
    root cause analysis (RCA)
    and prepare detailed documentation on findings, including corrective actions and preventative measures.
  • Assist with patching, upgrades, and deployment of new releases across the
    Signature platform.
  • Collaborate with cross-functional teams to ensure smooth integration of
    Signature modules
    with other systems and applications.

Required Skills and Experience:

  • Must have
    2 to 3 years of experience
    in supporting
    Fiserv Signature platform
    , with a deep understanding of
    Signature CBS (Aperio)
  • Understanding of Signature CRS, Signature Branch Teller, Signature Evolution Microservices, Signature CBS Communicator, Signature Frontier Reconciliation
  • Strong technical proficiency with Fiserv Signature platform configuration, troubleshooting, and support processes.
  • Hands-on experience troubleshooting complex issues across various platform modules and related integrations.
  • Exposure to leverage
    APM tool AppDynamics and Splunk for incident and problem investigation
  • Strong knowledge of
    ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment
    .
  • Experience working with database technologies
    Oracle and basic SQL query skills.
  • Excellent analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.
  • Strong communication skills, with the ability to communicate technical information clearly to both technical and non-technical stakeholders.
  • Ability to work in a team-oriented, collaborative environment.

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