Receptionist/Administrator - Full Time ()

A Bit About Us

Safe House Psychology is a growing private practice dedicated to delivering specialised and professional psychological counselling services to children, adolescents, adults, couples, and families. We provide inclusive care for individuals from all cultural and diverse backgrounds, supporting clinical, educational, and developmental needs.

As our practice continues to grow, we are looking for a dedicated, professional, and career-focused Receptionist to join our team. This role is a central part of our practice, ensuring that clients feel supported and welcomed from the moment they connect with us.

About the Role

We are seeking a Full-Time Receptionist to provide front-line support to our clients and clinicians, Monday to Friday from 8:00am to 4:00pm.

This position is ideal for someone who is looking for more than just a job. It's an opportunity to build a long-term career in client support and practice management within the mental health sector. While we understand students studying psychology may be interested, this role requires full-time availability and commitment. We are seeking a candidate who is motivated to grow within our practice, with clear career progression opportunities into Client Support Services - Team Leader and Practice Manager roles.

Duties will include, but are not limited to:

• Delivering exemplary customer service as the first point of contact for Safe House Psychology.
• Managing inbound calls, emails, and client communication with professionalism and warmth.
• Scheduling and managing client appointments, cancellations, and rescheduling.
• Processing client payments, managing accounts, and handling Medicare rebates.
• Maintaining accurate records using our Client Management System.
• Liaising with GPs, insurers, and other external providers.
• Supporting clinicians and the Director with administrative tasks.
• Assisting with marketing, social media, and community engagement activities.
• Conducting intake assessments at the time of booking.
• Managing confidential records and upholding client confidentiality at all times.

Skills and Experience

To be successful in this role, you will bring:

• Strong organisational and time management skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to work independently, take initiative, and collaborate effectively as part of a team.
• High-level IT skills, with the ability to learn new systems quickly.
• A professional, approachable, and empathetic manner when supporting clients.
• Strong attention to detail in customer service, spelling, typing, and data entry.
• Ability to multitask, manage competing deadlines, and remain calm under pressure.
• A confident and professional phone manner.
• Proficiency in handling payments and managing client accounts.
• Previous experience in healthcare or reception is highly desirable.

Why Work at Safe House Psychology?

At Safe House Psychology, we pride ourselves on creating a supportive, collaborative, and values-driven workplace culture. Our team is warm, inclusive, and passionate about making a positive impact in our community.

We are committed to investing in your growth, offering:

• Career progression pathways into Client Support Services - Team Leader and Practice Manager roles.
• Ongoing mentoring, training, and professional development.
• A friendly and welcoming work environment, where collaboration and communication are valued.
• Opportunities to contribute to meaningful work that supports individuals and families in the community.

Safe House Psychology isn't just a workplace—it's a community of compassionate professionals where your contributions are recognised, and your growth is supported.

Quick note - to show us you've read this far, tell us your favourite dog breed and why, at the start of your cover letter.

APPLY TODAY

If you are passionate about providing exceptional client care, are looking for a full-time role with long-term career progression, and want to be part of a supportive and growing psychology practice, we would love to hear from you.

Please email a copy of your resume and cover letter to:

Job Type: Full-time

Pay: $57,000.00 – $67,000.00 per year

Benefits:

• Employee mentoring program

Work Location: In person