Director - Customer Success and Growth

23 hours ago

Sydney, New South Wales, Australia The Talent Initiative Full time $120,000 - $240,000 per year

We're Hiring: Director – Customer Success & Growth

Location: Remote (Australia preferred) | Global applicants welcome

Package: Up to $200,000 base + performance bonus + equity

The Talent Initiative is excited to be recruiting for a high-impact Director – Customer Success & Growth role with a fast-growing HR analytics company at the forefront of AI-driven workforce solutions. This is a rare opportunity to lead customer success, drive commercial growth, and shape go-to-market strategy for a business that empowers organisations to make better people decisions with data and AI—securely within their own Microsoft environment.

About the Role:

You'll lead a cross-functional portfolio spanning customer success, commercial growth, go-to-market execution, and operational excellence. Working closely with the executive team, you'll own the customer lifecycle; driving retention, renewals, upsell, and expansion. The initial phase is hands-on, with the opportunity to build and lead a team across Customer Success, Sales Support, and Marketing Operations as the company scales.

What You'll Own:

Customer Success Leadership

  • Own customer relationships and ensure retention across key accounts
  • Build customer success frameworks, playbooks, and lifecycle operations
  • Lead onboarding, adoption, renewals, and NPS/reviews
  • Become a trusted partner to C-level stakeholders in HR, People & Culture, Digital, and Data

Growth & Revenue

  • Drive upsell, cross-sell, and expansion revenue
  • Support pre-sales and proposals with tech leads
  • Partner with Microsoft and channel partners to identify co-sell opportunities
  • Report on customer health, churn risk, and growth pipeline

Go-to-Market & Sales Enablement

  • Partner with marketing to shape campaigns, events, and content
  • Build compelling client case studies and value stories
  • Support demos, workshops, and strategic conversations

Operations & Delivery Alignment

  • Improve cross-team delivery rhythm between sales, success, and product
  • Lead operational cadence: pipeline reviews, success reviews, delivery huddles

You'll Be Successful If You Are:

  • A customer-first commercial thinker who enjoys working with data and business outcomes
  • A builder who creates structure, process, and clarity inside growing teams
  • Confident in both strategic thinking and hands-on execution
  • Strong with internal collaboration across sales, delivery, and product
  • Someone who thrives in fast-paced growth environments

Experience We're Looking For:

  • Referencable experience in Customer Success, Account Management, GTM, or Consulting
  • Background in HR Tech, HR Analytics, SaaS, or consulting (preferred)
  • Experience working with enterprise or mid-market customers
  • Strong understanding of HR challenges: workforce planning, attrition, talent, engagement, analytics
  • Familiarity with Microsoft environment (Power BI / Azure / Fabric) is a plus
  • Leadership experience managing a small team or function

Ready to make your mark? Reach out to Dan Nuroo at The Talent Initiative for a confidential conversation, or apply now to take the next step in your leadership career

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