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Student & Academic Services Officer

2 weeks ago

Bentley Park, Queensland, Australia Navitas Full time $60,000 - $80,000 per year

Are you passionate about supporting students and ensuring they have an exceptional educational experience?

Curtin College is looking for 2 Full Time Student & Academic Services Officers.

As a Student & Academic Services Officer, you will play a vital role in enhancing the lives of students by providing high-quality administrative and services support within the College/Campus across a broad range of academic and student services and administrative functions.

Key Result Areas:

Reception and Front Desk Services

Provide high-quality support for the College/Campus reception, including:

  • Responding to telephone, email, and in-person enquiries on a wide range of student-related matters.
  • Greeting and directing students, staff, and visitors in a professional and courteous manner.
  • Managing the reception area to ensure it is welcoming, tidy, and well-resourced.
  • Handling incoming and outgoing mail and deliveries.
  • Maintaining a log of visitor and student enquiries for reporting and service improvement purposes.
  • Assisting with the coordination of front desk rosters and ensuring adequate coverage during business hours.

General Administrative management/support

  • Assist in the management of the academic calendar of events and activities.
  • Maintain the accuracy of student records with version control over program structures.
  • Assist with timetabling, invigilation, quality control, and the conduct of examinations.
  • Maintain the accuracy of student records and cleanse data for regulatory reporting.

Student progression and records management

  • Assist with the management of examination processes, including preparation of exam timetables, printing of exam papers, processing deferred examination applications, and rostering and supervising invigilators.
  • Assist with enrolment/re-enrolment and associated activities.
  • Assist with student progression, completion, and transition processing.
  • Assist with the administration and reporting of student and graduate satisfaction surveys, and course and teaching evaluations.
  • Process results, changes to grades, terminations, academic status and unit appeals, awards, and merit scholarships.
  • Process requests for enrolment variations, deferrals, and withdrawals in accordance with policies.
  • Process students' variations to enrolment.
  • Assist with the planning of graduation ceremonies and orientation.

Staff/Student support

  • Assist with annual course reviews, and student and course evaluation processes.
  • Provide information to students relating to programs/courses, academic policies and procedures, program progression, transition to university, and other student academic matters.
  • Provide administrative and secretarial support to various academic and student committees.
  • Develop and maintain strong and effective relationships with all stakeholders.
  • Assist with College/Campus orientation, graduation, and student experience activities.
  • Process student requests for replacement documentation.
  • Provide advice to students relating to College/Campus policies and procedures, program progression, transition to university, and other student administrative matters.
  • Undertake student monitoring duties, including retention and performance calls as directed.
  • Assist and engage in student extracurricular activities to enhance the student experience.

Other duties as required


Qualifications

SELECTION CRITERIA

Essential:

  • Proven experience in a customer service or student support role, with a track record of delivering exceptional service.
  • Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
  • Strong interpersonal, written, and verbal communication abilities, enabling effective interaction with diverse stakeholders.
  • Proficiency in Microsoft Office suite.
  • Ability to work collaboratively in a team environment and adapt to changing demands and priorities.
  • Strong problem-solving and decision-making skills, with a commitment to finding practical solutions.
  • Attention to detail and commitment to accuracy in all aspects of work.

Desirable:

  • Degree or equivalent (preferred)
  • Work experience in higher education sector
Additional Information

About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and, supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

What we can offer

  • Collegial and collaborative environment with a commitment to education
  • Navitas portfolio career opportunities globally and professional development
  • Health & wellbeing benefits which includes support for employees and family
  • Corporate discount for Medibank Private and plus other benefits

Diversity Equity and Inclusion

  • As part of Navitas, Curtin College promotes and embraces an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
  • We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

To apply for this position, submit your resume and cover letter addressing the selection criteria.

For enquiries about the role, please contact Eleonora Laslo ([email protected])

Applicants are assessed upon receipt, so you are encouraged to apply now. To view other opportunities, please visit

All applicants must have full working rights within Australia. Successful candidates will be required to undertake and submit a National Police Check report at their expense.