Account Manager, Fundraising

Who we are

Entertainment Rewards Ltd. is well known for the iconic Entertainment Membership, transforming everyday experiences into extraordinary impact since 1994. Entertainment is the premier lifestyle and rewards platform, providing Australian and New Zealanders with amazing value for the past 31 years whilst raising more than $111 million in funds for community fundraisers.

Sound like something you would love to be a part of? Keep reading and see how you can.

The opportunity

As Account Manager, Fundraising, your role is to maintain a strong, ongoing relationship between Entertainment and our existing Fundraiser clients.

Some of the things you will be involved in:

• Manages client relationships with key Fundraising accounts
• Conducts Fundraiser planning meetings to design an entire marketing campaign, set goals, train and motivate group chair people
• Ensures Entertainment's physical presence, and create excitement at Fundraising events
• Presents the Fundraiser at public speaking events like Rotary meetings, school assemblies, social club events, etc.
• Advises Fundraisers on the best use of social media, email, their website, and other digital strategies to support their fundraising
• Uses print collateral effectively to support Fundraisers efforts
• Coordinates regular Fundraiser email broadcasts, weekly phone communication and incentives for Fundraisers throughout the year
• Acquires the assigned number of new Fundraiser and Premium accounts each year
• Resolves client concerns properly and in a timely manner with complete follow through in accordance with Company policies.  Also assist other team members with difficult clients, providing expertise in negotiation and overcoming objections
• Procure Merchant content following a target list to improve Fundraising performance when instructed
• Represents Entertainment in a professional and ethical manner, as well as observes office procedures and policies
• Attends, as required, all staff meetings, workshops and divisional/regional training sessions
• Completes and submits a weekly sales activity report of their results
• Monitors competitive activity

We are looking for you to bring:

• Previous account management and/or client management experience
• Business/Marketing/Management degree or similar
• People person – must enjoy speaking to, meeting, working with both external and internal stakeholders
• Comfortable with event handling and account management
• Ability to schedule a communications plan, and follow a calendar of contact with each of the accounts in their domain
• A keen eye for detail, and discipline to keep regular track and follow-up on the needs and requirements which our various clients may have from Entertainment
• Excellent interpersonal and communication skills and decision-making abilities
• Goal driven and a strong (and proven) relationship builder
• Good communication skills, both verbal and written
• Good time-management skills, including the capacity to arrange the workload to meet conflicting priorities and deadlines
• Proficient in using the Microsoft suite, Word, Excel and PowerPoint

The ways we support and reward

You'll be joining a talented and energetic group of people who are passionate about our product. In fact, as part of joining the team, you will receive a membership to our digital Entertainment Book to experience firsthand what you are part of.

We recognise and appreciate your diverse needs and interests and support you at work and at home with flexible work arrangements, birthday leave, access to EAP and a range of wellness services, flu vaccinations, salary packaging, a comprehensive learning platform and internal development plus volunteering leave.

To apply, please submit your resume.