Account Manager

2 weeks ago

Adelaide, South Australia Rapid Full time $90,000 - $120,000 per year

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

The Role

We're looking for a passionate, goal-driven, and knowledgeable
Account Manager
to cultivate strong client relationships, drive retention and expansion, and act as a trusted advisor. This hybrid role blends focused remote work with collaborative in-office engagement.

What you'll do

  • Serve as the primary point of contact for assigned clients, nurturing relationships through proactive, responsive engagement,essentially becoming the 'face of Rapid Global
  • Develop and execute strategic account plans that align client priorities with our platform capabilities.
  • Drive client retention and growth via renewals, upselling, and cross-selling of Rapid Global's modular workforce solutions.
  • Facilitate seamless onboarding and implementation, guiding clients through product adoption and usage best practices.
  • Collaborate cross-functionally with Customer Success, Product, Support, and Sales teams to resolve issues and deliver value.
  • Monitor account performance and customer health metrics (e.g., renewals, churn risk, usage trends), and proactively act to mitigate risks.
  • Lead business reviews, provide account insights, capture feedback, and foster continuous value delivery.

Who you are

  • Client-Centric & Goal-Oriented:
    You thrive in building genuine rapport and keeping clients engaged and satisfied.
  • Strategic Thinker:
    Capable of developing and executing account plans, identifying expansion opportunities, and tracking key metrics like renewal rates and LTV.
  • Excellent Communicator:
    Clarity and responsiveness are your strengths,whether through reports, presentations, or touchpoints.
  • Collaborative & Proactive:
    You work across teams, anticipate client needs, and act decisively to deliver solutions.
  • Data-Driven:
    You monitor account health and adapt strategies based on insights to minimise churn and boost client growth.
  • Passionate About SaaS Solutions:
    You're motivated by helping clients succeed using modern, modular SaaS platforms and tools

Why Rapid Global

  • Opportunity to represent a globally trusted, modular SaaS leader in workforce and compliance management.
  • Hybrid workplace model offering flexibility and collaboration.
  • A role that blends strategic relationship building with operational impact,shaping long-term client success and company performance.

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