Service Intergration and Management Bundle Lead and SME

Buyer:  Department of Health and Aged Care

Location of work:  ACT . Candidates MUST be located in Canberra, ACT and available to work a minimum of 3 days per week from the office located in Woden, ACT.

Security clearance Must have Baseline

Role
Description

The
SIAM Bundle Lead is responsible for contribution to the
Departments future Service Integration and Management approach
and leading any
subsequent
approaches to market for these services. The
SIAM Bundle Lead will
lead a leveraged team of technical, commercial, and service
delivery specialists, including the SIAM SME, to deliver assigned
outcomes.

The successful
SIAM Bundle Lead and SIAM SME will have a strong understanding of
multi-vendor ICT operating models, contemporary development and
service delivery frameworks and models, and contemporary service
management toolsets and solutions. This includes:

• Applying
  their knowledge of the following to various aspects of the
  program, including but not limited to the development of approach
  to market requirements for enterprise computing services,
  evaluating responses, agreeing solutions, and implementing
  contracted outcomes:
  1. how
     the services and solutions of individual suppliers are
     integrated together to deliver services and solutions to
     application owners, developers, and end users.
     
  2. contemporary
     SIAM and ITIL Service Management services and operating models.
  3. other
     contemporary development and service delivery frameworks and
     models such as DevSecOps and SAFe.
  4. contemporary
     service management toolsets and solutions, including public
     cloud toolsets and solutions.

contemporary
enterprise operations toolsets and solutions, including
application performance monitoring.

SIAM
Bundle Lead

• Work
  closely with the Sourcing Lead and the Program Office Lead in
  defining, scoping and managing the delivery of assigned outcomes.
• Work
  closely with the EL2 Director in ensuring appropriate levels of
  engagement are being undertaken with existing IT service
  management teams.
  
• Ensure
  that the Departments future people, process and technology
  requirements for SIAM are identified, documented and addressed.
  
• Work
  with all relevant stakeholders to develop any approach to market
  documentation for SIAM.
• Undertake,
  as necessary, research and investigation into modern ICT
  services, practices and delivery models.

SIAM
SME

• Working
  with a diverse array of stakeholders to identify and develop SIAM
  requirements for inclusion in approaches to market.
• Developing
  documentation on both current state and future state requirements
  and other relevant documentation as required.

Supporting the SIAM Bundle Lead,
Sourcing Lead, Program Manager and Program Office in their
deliverables.

Required
skills and experience

The
SIAM
Bundle Lead
will have:

• Significant
  demonstrated experience in implementing large scale Government
  ICT outsourcing arrangements, including
  experience in requirements development, tender evaluation,
  contract negotiation, and service implementation.
• Significant
  demonstrated experience in implementing SIAM services across
  large scale ICT delivery environments, including within
  Government.
• Demonstrated
  experience with service management and enterprise operational
  toolsets and solutions.
• Strong
  stakeholder engagement and change management skills to facilitate
  smooth transitions and minimise disruption.
• Ability
  to collaborate with technical and non-technical teams to identify
  gaps in strategy, delivery, and capability, resolve complex
  issues and seek consensus.
• The
  ability to lead relevant workshops and technical discussions to
  produce a consensus view or outcome.
• Strong
  written and verbal communication skills to effectively
  communicate to stakeholders, executive and technical staff.
  Ability to develop clear and concise documentation for inclusion
  in future approaches to market.
  The ability to clearly articulate requirements, expectations and
  outcomes is essential.
• The
  ability to present information and communicate expectations
  across conflicting priorities/workloads.
• Ability
  to work under pressure with close attention to detail. This
  includes the ability to plan, coordinate, and track the progress
  of various activities within agreed timelines.

The
SIAM
SME
will have:

• Demonstrated
  experience in implementing Government ICT outsourcing
  arrangements, including
  experience in requirements development, tender evaluation,
  contract negotiation, and service implementation.
• Demonstrated
  experience in implementing SIAM services across large scale ICT
  delivery environment, including within Government.
• Demonstrated
  experience with service management and enterprise operational
  toolsets and solutions.
• Strong
  stakeholder engagement and change management skills to facilitate
  smooth transitions and minimise disruption.
• Strong
  verbal and written communication and documentation skills. The
  ability to clearly articulate requirements, expectations and
  outcomes is essential.
• The
  ability to present information and communicate expectations
  across conflicting priorities/workloads.