Customer Care Facilitator

2 weeks ago

Melbourne, Victoria, Australia Wilson Full time $60,000 - $80,000 per year

After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:

Care - People, customers and communities matter.

Integrity - We do what's right, not what's easy.

Accountability - Ownership is every person's responsibility.

Innovation - Change that adds value.

ABOUT WILSON:

Join Wilson Parking for more than just a job. You'll be part of Australia's top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city.

Our pride lies in our technology, car parks, and exceptional service, but above all, in our inclusive team culture. Join us for comprehensive training, personal development plans, and the opportunity to thrive in one of Australia's leading organizations.

ABOUT THE ROLE:


• Full-time permanent position.

• Melbourne CBD working location.

• Monday-Friday Roster hours between 7:00 AM - 7:00 PM.

• Free Parking.

• Immediate start required to commence a 2 week training period on the 27th of October.

We are looking for a flexible and committed Customer Care Facilitator to join our young and vibrant team. We are looking for someone to commit to a Monday to Friday roster between 7:00 am to 7:00 pm.

This is a fantastic opportunity for you to show off your skills and customer service to our customers.

DUTIES & RESPONSIBILITIES:

Some key responsibilities in this role include, but are not limited to:


• Provide exceptional customer service over the phone and email in a timely manner

• Accurately lodge all cases and solve customer queries and relevant details in Salesforce

• Take ownership and see customer requests through from start to finish

• Maintain knowledge of a variety of relevant business systems, proactively troubleshoot and identify potential faults promptly

• Provide support for our award-winning products including Book a Bay, Wilson One and Epark

• Follow up on all requests for refund

ABOUT YOU:


• Problem-solving skills, with the ability to be proactive and take ownership.

• Able to multitask and handle challenges in an efficient and effective manner

• Computer literate and willingness to learn new skills.

• Previous call centre experience is highly desirable.

If you are interested in this opportunity, click on apply and submit your resume today

At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.

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