Customer Service Representative

2 days ago

Pemberton WA, Australia Pemberton Visitor Centre Full time $151,200 - $162,000 per year

We are seeking a friendly, professional and customer-focused individual to join our team at the Pemberton Visitor Centre in a casual capacity. This role is ideal for someone who enjoys working with the public, has a strong interest in tourism and local products and takes pride in delivering excellent customer service.

  • Professionally arrange, replenish, and maintain stock displays.
  • Accurately process customer transactions using POS and other systems.
  • Assist with stock control, including receiving, unpacking, and pricing goods.
  • Support marketing activities such as promotions, displays, and special events.
  • Carry out general cleaning duties to maintain a tidy and welcoming environment.
  • Assist with purchasing goods for sale in an efficient manner.
  • Escalate issues when required and assist management as needed.

Experience & Skills

  • Previous experience in a customer service or retail role.
  • Experience using POS or retail systems (e.g., Lightspeed, Xero, or similar).
  • Experience handling cash and balancing tills (desirable).
  • Strong teamwork and time management skills.
  • Ability to remain calm under pressure and handle challenging situations.

Availability to work weekends and peak periods.

How to Apply:

If you are enthusiastic about tourism, enjoy working with people and meet the above criteria, we would love to hear from you. Please submit your resume and a brief cover letter outlining your suitability for the role to

Application closed at 5:00pm on 13 October 2025.

Job Type: Casual

Pay: $28.00 – $31.00 per hour

Expected hours: 5 – 7 per week

Work Authorisation:

  • Australia (Required)

Work Location: In person

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