Customer Service Officer

2 weeks ago

Adelaide, South Australia mlcoa Full time $60,000 - $80,000 per year
Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking a casual enthusiastic and driven Customer Services Officer who is a team player with prior experience in customer service. We require this role to be available 2 days a week as a minimum, with ad hoc additional days to support staff on leave.

Reporting to the A/General Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.


Job Description


Responsibilities will include but are not limited to:

  • Liaising with medical specialists, customers and patients about appointments
  • Preparing files and documentation for medical specialists for their appointments
  • Scheduling of appointments
  • Maintaining busy inboxes, with queries, appointments and non-appointment services
  • Providing administrative and operational support to consultant practitioners
  • Providing information and advice to customers, or prospective customers
  • Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.
Qualifications


To be considered for this role you will have:

  • Demonstrated the ability to provide excellent customer service
  • Excellent verbal, written and interpersonal communication skills
  • Demonstrated the ability to work independently and within a group environment
  • A personal approach that is enthusiastic, friendly and helpful
  • Strong prioritisation skills while maintaining a level of flexibility
  • Attention to detail is a must
  • Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.


Additional Information


Why join us?

  • Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
  • Employee Referral Program – Be rewarded for successfully recommending great talent.
  • Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.


You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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