Customer Service Officer

Job reference: 692001

Location: Adelaide CBD

Job status: Casual appointments up to 12 months (more than one role)

Eligibility: Open to Everyone

ASO2 $58,709 to $63,154 pa + superannuation

The Department for Infrastructure and Transport connects South Australians to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

For us, it's personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia's future.

We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

The Opportunity

We are looking for dynamic, customer-focused individuals to join our Customer Care Team, supporting the South Australian community and its visitors through the Adelaide Metro Infoline and InfoCentre.

As a Customer Service Officer, you will provide accurate and timely information about South Australia's public transport network via phone, face-to-face, email, and other communication channels. Your role will be central to improving the commuting experience by promoting helpful, positive, and solution-focused customer service.

This frontline position spans multiple service platforms and operates on a seven-day roster between 7:00am and 8:00pm, with extended hours during major events. If you're enthusiastic about helping people and enhancing public transport experiences, we encourage you to apply.

The Department will maintain a pool of suitable candidates who may be employed at any time throughout a 12-month period.

Contracts may be offered on a casual (up to 15 hours per week) period of 12 months.

First induction group:

Commencement date 07/10/2025 

Commitment to entire training period 07/10/ /10/2025

Second induction group:

Commencement date 13/10/2025 

Commitment to entire training period 13/10/ /10/2025

About You

To be successful in this role, you will bring a strong customer-first mindset and a collaborative spirit. You will demonstrate:

• Excellent communication skills, with the ability to clearly convey information to a wide range of customers.
• A passion for delivering responsive, helpful service that makes a real difference in the community.
• Confidence in resolving queries and handling challenging situations with professionalism and empathy.
• A team-oriented attitude, sharing knowledge and contributing to group success.
• Flexibility and adaptability to new communication tools and technologies.
• The ability to multi-task effectively across service channels including phone (inbound and outbound), in-person enquiries, and written correspondence.
• Solid computer skills, particularly in Microsoft Office and standard PC applications.

The Adelaide Metro InfoLine and InfoCentre operate seven days a week from 7:00am to 8:00pm, with extended hours during special events. The team supports a wide range of community activities including the Adelaide Fringe, AFL and cricket seasons, the Royal Adelaide Show, concerts, and cruise ship arrivals.

This role offers a flexible working environment with varied hours to suit your lifestyle. If you are committed to delivering outstanding service and want to positively impact our community's transport experience, we'd love to hear from you.

Special Conditions

• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
• The Customer Service Officers may be rostered over seven (7) days, with usual working hours 7am - 8pm every day (7am -12:15am on special event days).
• Some out of hours and weekend work, along with some intra/interstate travel may be required.

Remuneration

ASO2 - $58,709 to $63,154 pa + superannuation.

This salary will be adjusted accordingly for casual employees, with a 25% casual loading per hour.

Enquiries

Stan Conway-Lyden

Workforce Coordination Lead

Telephone:

Email:

Application Instructions

Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a cover letter of no more than 2 pages addressing the selection criteria in the attached role statement.

Our Commitment

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.

As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Applications close: 01/09/2025 9:00 PM