Director Aboriginal Outcomes

Aboriginal Director Aboriginal Outcomes

Department of Customer Service – Policy Strategy & Governance – Senior Executive Band 1

Identified Role

Are you a collaborative leader passionate about shaping policy and driving outcomes for Aboriginal communities?

The Department of Customer Service is seeking a Director Aboriginal Outcomes to lead the next phase of strategic reform and engagement. This role offers a unique opportunity to influence whole-of-department initiatives, build a high-performing team, and strengthen cultural capability across DCS.

The Director Aboriginal Outcomes is responsible for leading the design and delivery of high-quality policy to drive reform that directly contribute to better social and economic outcomes for Aboriginal people and communities. The role is also responsible for leading and advising on strategies, reforms and frameworks to support the Agency with the aim of improving outcomes for Aboriginal people and communities. This includes driving and implementing the Closing the Gap priorities for the cluster.

What you'll be leading

• Co-leading work on Closing the Gap Priority Reform 4 – Shared Access to Data
• Driving the next phase of Target 17 – Digital Inclusion
• Shaping the future of the Aboriginal Customer Engagement Strategy
• Growing a team to work horizontally across DCS, creating a unified Aboriginal Strategy
• Uplifting the department's cultural capability and engagement with Aboriginal policy

This role is strategically supported by the Executive Director, Deputy Secretary, and Secretary, providing strong leadership backing to drive reform and build cross-departmental collaboration.

What we're looking for

We're seeking a leader who:

• Builds shared vision and works constructively across divisions
  
  You bring people together around common goals and foster alignment across diverse teams.
• Is skilled in collaboration and influence
  
  You work through relationships, build trust, and influence outcomes with credibility and respect.
• Can engage meaningfully with Aboriginal communities and CAPO partners
  
  You understand the importance of culturally respectful engagement and long-term relationship building.
• Brings a thoughtful, inclusive approach to leadership and team building
  
  You lead with purpose, support others to grow, and create a collaborative, high-performing team culture.

Why this role matters

This is a pivotal leadership role that will shape how DCS engages with Aboriginal communities and delivers culturally responsive services. You'll work closely with internal teams and external partners to embed lasting change.

Essential Requirement: This is an Identified role and evidence of Aboriginality is required.

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

• identifies as a person of Aboriginal descent
• presents documentation identifying their family's Aboriginal descent
• is accepted by their local Aboriginal community as a person of Aboriginal descent.

For questions around the Confirmation of Aboriginality requirements or if you would like to know more about the support for Aboriginal employees, please contact

Closing Date: Tuesday 30 September at 9:59AM

Click Here to access the Role Description. For enquiries relating to recruitment please contact DCS Exec Talent via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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