Human Centred Service and UX Design Lead

About Scope
Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role
As the Human Centred Service and User Experience Design Lead, you'll establish and champion Scope's approach to human-centred, UX/CX design within the Strategy Accelerator. You'll lead research, design, and implementation processes to ensure new ideas are desirable, feasible, and viable—delivering exceptional experiences for Scope's clients of the future. This is a strategic and hands-on role in a nimble team of five, based in Carlton's innovation precinct, with occasional travel to Scope's Head Office in Hawthorn and partner sites.

Your Key Focus

• Design and implement human-centred and user experience frameworks, tools, and processes.
• Lead user research and testing, translating insights into actionable design improvements.
• Advocate for the voice and lived experience of customers, including people with disability.
• Collaborate with stakeholders to co-design services and products aligned with Scope's strategic goals.
• Produce accessible materials including Easy English, Plain Language, and Auslan formats.
• Drive continuous improvement and innovation in design practices.
• Manage relationships with subject matter experts and oversee design governance.

What We Look For
You're a strategic thinker and empathetic designer who thrives in ambiguity and rapid growth environments. You bring deep expertise in human-centred design and a passion for inclusive innovation.

Skills, Experience, Qualifications

• Undergraduate degree in design, marketing, business, psychology or economics with HCD/UX components.
• 5+ years leading HCD, UX or CX programs, including user research and iterative design.
• Experience designing for people with disability and inclusive communication formats.
• Proficiency in prototyping tools and Agile development frameworks.
• Strong analytical, problem-solving, and communication skills.

Other Requirements

• Cleared NDIS Worker Screening Check.
• Current Working with Children Check.
• Australian working rights.
• Driver's license (for travel as required).

View the position description here

We are committed to filling this role quickly, so while applications for this role will close on Thursday 13th November 2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out
apply now
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Scope as an Employer
At Scope, we 'Celebrate our people' by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It's one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.
Take your career on a journey with Scope and work proactively with us to achieve our purpose

If at any time you require us to adjust our recruitment process to meet your individual needs, please email

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.