Store Supervisor/Third-in-Charge

2 weeks ago

Sydney, New South Wales, Australia Miniso Winky Australia Pty Ltd Full time $60,000 - $80,000 per year

About Miniso:

MINISO is a leading retailer and variety store chain specializing in household and consumer goods, including cosmetics, stationery, toys, and kitchenware. With a global presence, we are committed to providing our customers with high-quality products at affordable prices. The brand is known for its innovative approach, combining "extreme affordability" with "interest-based consumption" through collaborations, trendy designs, and cutting-edge technology. Today, MINISO operates over 7,000 stores in 110 countries, bringing joy and high-quality life experiences to consumers globally.

About the Role:

We are looking for two Store Supervisors/Third-in-Charge (3IC) to join our team at high-profile locations in Chatswood(mega store) and Sydney CBD (slightly smaller flagship store). As a 3IC, you will play a vital role in supporting the Store Manager and Assistant Store Manager to ensure smooth and efficient store operations. You will lead by example on the sales floor, step up when senior leaders are not present, and help drive operational excellence, customer satisfaction, and team coordination.

This is a great opportunity for an experienced retail team member ready to take on more responsibility and grow into a leadership role.

Key Responsibilities:

  1. Support smooth daily store operations, including opening/closing, stock replenishment, and maintaining high store presentation standards.
  2. Lead by example in delivering outstanding customer service and resolving customer issues.
  3. Supervise and guide team members on shift, assisting with training and fostering a positive team culture.
  4. Contribute to sales performance by monitoring daily activity, motivating the team, and sharing insights with management.
  5. Handle transactions, refunds, and end-of-day cash balancing while following loss prevention procedures.
  6. Step up as the Supervisor-in-Charge when the Store Manager and Assistant Manager are not on-site, ensuring operations run seamlessly.

Qualifications:

  1. At least 1 year of experience in a retail supervisory or senior sales role.
  2. Confident, proactive, and customer-focused.
  3. Strong communication and teamwork skills.
  4. Reliable and able to take initiative with minimal supervision.
  5. Flexible availability, including weekends, late nights, and public holidays.

What We Offer:

  • Competitive salary and performance incentives
  • Opportunities for career growth within a global brand.
  • Strong opportunities to develop leadership skills.
  • A dynamic and supportive work environment.
  • Staff discounts on Miniso products.

Take the next step in your retail career. Apply now and make your mark with MINISO's flagship team.

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