Head Barista

Position Summary

The Head Barista is responsible for overseeing all aspects of the café's coffee operations while also actively contributing to front of house service. This role combines expert coffee-making with leadership and wait staff duties, ensuring smooth daily operations and an exceptional guest experience.

Key Responsibilities

• Lead, train, and mentor baristas to deliver high-quality coffee and service standards.
• Actively work as both a barista and front of house/wait staff: taking orders, running food/drinks, and engaging with guests.
• Open and/or close the café, ensuring all operational checklists are completed.
• Operate the POS system, process orders accurately, and handle cash/EFTPOS payments responsibly.
• Oversee daily café operations including workflow, cleanliness, and equipment maintenance.
• Maintain consistency in coffee preparation, presentation, and taste in line with brand standards.
• Manage stock levels, ordering, and supplier relationships for coffee, milk, and related products.
• Deliver training programs on brewing techniques, latte art, customer service, and upselling.
• Monitor and maintain equipment (espresso machines, grinders, brewers) to ensure peak performance.
• Collaborate with management on menu development, seasonal offerings, and quality improvements.
• Uphold compliance with health, safety, and food handling regulations.
• Act as a role model in both barista and FOH service, resolving customer issues promptly and professionally.

Skills & Requirements

• Minimum 1-2 years barista experience, with at least 1 year in a supervisory or leadership role.
• Strong front of house/wait staff experience, with excellent customer service and table service skills.
• Confident in opening/closing procedures, POS operation, and handling payments.
• Expert knowledge of specialty coffee, brewing methods, milk texturing, and latte art.
• Strong leadership and communication skills to inspire and manage a team.
• Ability to multitask efficiently in a fast-paced, high-volume environment.
• Solid organizational skills, including stock control and workflow management.
• Passion for coffee, hospitality, and delivering memorable guest experiences

Job Types: Full-time, Part-time

Pay: $25.00 – $30.00 per hour

Expected hours: 30 – 36 per week

Work Location: In person