Application Support Engineer

1 day ago

Canberra New South Wales, Australia RLDatix North America Full time $80,000 - $120,000 per year

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for an Australia-based Technical Consultant/Application Support Engineer to join our Professional Services team so that we can continue delivering high-impact implementation and support for our Defense sector clients. The Technical Consultant will lead technical configuration, consulting, and issue resolution activities to ensure our software is seamlessly implemented and fully supports client missions.
Please note: An active NV1 or NV2 security clearance is a mandatory requirement for this role.
How You'll Spend Your Time

  • Engaging with stakeholders and end users to interpret and translate technical requirements into software configurations
  • Delivering custom configuration, testing, and documentation for client deployments
  • Troubleshooting application issues in collaboration with internal technical teams to ensure rapid and effective resolution
  • Supporting client success by providing expert application knowledge and technical guidance
  • Collaborating with cross-functional teams to enhance delivery quality and client satisfaction

What Kind of Things We're Most Interested in You Having

  • Experience in technical consulting, application/software support, or a similar role
  • Proficiency in T-SQL, ASP.NET, HTML, CSS, JavaScript
  • Currently holding an active NV1 or NV2 security clearance (required)
  • Working knowledge of client/server and web platform architecture
  • Strong communicator with the confidence to lead technical conversations with clients

Bonus Points For

  • Experience supporting Defense sector clients or secure environments
  • Familiarity with SQL Server 2012/2014+, SSRS reporting, Java applications, or IIS configuration
  • Ability to present technical solutions to a non-technical audience with clarity and professionalism

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, sexual identity, national origin, disability, marital status or any other status or condition protected by law.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to

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