Admin & Support Assistant

4 days ago

Hobart, Tasmania, Australia Essentially Mobile Full time $40,000 - $60,000 per year

We are a mobile phone sales and repair business located in Hobart. We are a Samsung Authorised service centre and provide third-party repair services for Apple devices. We also sell devices both in-store and online, and we're seeking a reliable and capable team member to support our daily operations.

What You'll Be Doing

This role is ideal for someone with experience in mobile phones, admin tasks, and customer service. You'll be working closely with our team to ensure smooth operations by following established processes and handling various support tasks.

Main Responsibilities:


• Samsung Service Centre admin support


• Handling phone calls, emails, and other inquiries


• Tracking and following up on device repairs and service jobs


• Monitoring and adjusting records for devices sent and received


• Using Excel and internal tools to manage data and processes


• Following up with customers regarding jobs.

What We're Looking For


• Experience in mobile phones, telemarketing, or administrative support


• Strong English communication skills (spoken and written)


• Confident in phone and online communication


• Able to understand basic phone specs (like RAM, storage, model differences)


• Fast learner who can follow instructions and work under pressure


• Proficient in Excel and able to pick up new software tools quickly


• Strong organisational skills

Nice to have (But not required)


• Familiarity with handling repair jobs or working in a phone-related business


• Previous experience in online customer support or order tracking

What We Offer


• Stable, long-term full-time role


• Full training and onboarding support


• Clear processes and strong team communication


• Opportunity to grow and take on more responsibility over time


• Performance reviews and growth opportunities

How to Apply

1. Send your resume or CV

2. Send a cover letter introducing yourself and your work experience.

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