Clinical Services Team Leader

Clinical Services Team Leader | NewPsych Psychologists

This is an exciting opportunity for an enthusiastic and client focused leader to join our fast-paced Clinical Services Support team.

About NewPsych

Located in the Newcastle CBD, NewPsych Psychologists is a team of psychologists, psychiatrists and an amazing support team, who all work together to help people bring about change - for individuals, for families, for teams, and for organisations. We believe that we all have the capacity to live a happier life and to "Live Well Beyond Good".

This position is a permanent employment opportunity and we are seeking a suitable candidate to fulfil a full-time vacancy.

Are you:

• Highly empathic with excellent interpersonal communication skills
• Someone who has superior organisational and time management skills
• Relatable to a broad range of people
• Someone who understands the importance of superior stakeholder experiences
• Adaptable and thrive in an environment of constant change
• Able to show positive and engaging leadership
• Aligned to our values of RESPECT, EMPATHY & COMPASSION, CONNECTION & EQUITY.

If you tick all of those boxes, please read on

What we offer you:

• A great place to work with an excellent and diverse culture and a beautiful practice space
• Flexible working environment
• Genuine career development and training opportunities
• Access to EAP (Employee Assistance Program) services to support your own well being.

About the role:

You will lead our team to ensure exceptional support for both clients and clinicians. Your professional and personable approach will guarantee superior service delivery, embodying our values of Respect, Empathy & Compassion, Connection, Equity, and Excellence

Your responsibilities will span across the below key areas;

• The provision of exceptional administrative and support services to clinicians, as well as offering leadership and guidance in various support areas such as front desk, clinician, and client support.
• Facilitation of effective coordination of administrative tasks, including supervision sessions, room management, and compliance with regulatory requirements.
• Providing proactive communication and support to both internal and external stakeholders, including timely responses to inquiries, monitoring client satisfaction, and implementing continuous improvement strategies for enhanced client experience.
• Facilitate end-to-end recruitment processes, positive and comprehensive onboard new staff, coordinate formal training opportunities aligned with employee development, and maintain a focus on employee engagement and adherence to safe work practices.

Ideally, we are looking for someone who has:

• Demonstrated minimum three (3) years' experience as an Administrative and/or in a Team Leader role, in a professional environment
• An in-depth understanding of administration/customer service management procedures and relevant legal policies
• High level computer skills with computer proficiency in the Microsoft Office Suite and ideally with CRM and Information Management Systems experience
• Strong analytical and problem-solving skills coupled with innovative and creative thinking skills to ensure the NewPsych is providing a leading clinician and client experience.
• Excellent communication skills and the ability to anticipate the needs of clinicians and clients.
• Ability to show empathy, leadership, and clear direction.
• Desirable: tertiary qualifications in Psychology.

We are looking for someone for an immediate start. Remuneration will be commensurate with skills and experience.

Interested applicants are requested to submit a cover letter outlining their motivation and interest to join NewPsych, and a statement addressing the selection criteria (no more than 1 pages) as well as an up to date resume.

Applications close Sunday 9 November at 11.59pm AEST.

Click 'Apply Now'to submit your application.