Concierge - Residential Aged Care (Kincumber)

3 days ago

Kincumber, New South Wales, Australia Catholic Healthcare Limited Full time $60,000 - $80,000 per year

Discover a career where care goes both ways

  • New home – Holy Cross in Kincumber
  • Permanent role x 2. Weekdays 9-5 & Weekend 10-4
  • Up to $40.50 per hour plus superannuation
  • Not for profit employer, so you pay less tax

Exciting things are happening at Catholic Healthcare We have been caring for people for more than 30 years and have grown to employ over 5500 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. At Catholic Healthcare we priortise meaningful relationships with residents, clients and their families. We want our residents and families feeling they are seen, heard and known.

We are delighted to open our new 102 bed Aged Care home, Holy Cross, implementing the Inspirit model of care. To support this home we are looking for a talented Concierge to join our hospitality team. Reporting to the Hospitality Manager you will be the face of our new home, creating a welcoming environment and coordinating the delivery of personalised and enhanced services for residents and their families.

Typical activities will be

  • Creating a welcoming and personable reception experience for residents, employees, guests and visitors
  • Answering phones in a welcoming and professional manner with a resolution approach
  • Scheduling and conducting tours for prospective residents and their family
  • Welcoming new residents and helping them settle into their room
  • Serving as a link between the residents, families and all other roles in the home
  • Technologically savvy to support residents and use of CHL apps, communication systems, televisions and display areas
  • Responding to resident feedback and complaints, ensuring they feel heard and resolving or escalating as required
  • Coordinating with the Regional Welbeing and Leisure Specialists to ensure offerings are in line with policy
  • Coordinating and booking external activities and events for the home

To be successful in this role you'll need

  • A heart and passion for providing high quality care to the elderly
  • Strong customer-centric approach and relationship building skills
  • Ability to handle multiple priorities and coordinate effectively
  • Confidence in a front of house role
  • To be a person who enjoys engaging with others
  • Hospitality background advantageous
  • Strong IT skills and ability to demonstrate to others

What we can offer you

  • Competitive hourly pay rate
  • Not-for-profit tax benefits
  • Fitness Passport gym benefit
  • Paid Parental leave
  • Long Service leave after 5 years
  • 40+ Locations across NSW and QLD if you choose to move
  • A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer, choose Catholic Healthcare where you can make a great impact and are well rewarded.

Apply online now

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.

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