
Warranty & Spare Parts Technician
2 weeks ago
About the Company
Teco Australia are a truly diversified global company employing over 14,000 people across 6 sectors. In Australia we operate two business units, one in industrial electrical equipment and the other in retail consumer goods.
As the Technical Coordinator/ Technician, you provide technical support on Home Appliances & Air Conditioners to staff, resellers, service agents and end users. This position involves coordinating repairs on products under warranty, liaising with Service Agents including the dispatch of parts required, testing and evaluating returned faulty products for future product development and providing bespoke solutions to complex technical issues reported by technicians.
This position reports directly to the National Service Manager.
If you are looking for a role that can give you:
- Job Stability
- The knowledge and ability to resolve varying challenges faced in providing customer service and technical support.
- Career development for yourself – improve your technical ability.
Then this might be the position that you are looking for.
Here are some of your responsibilities:
- Testing service/ warranty returns, qualify and identify faults, provide reports to the NSM and product development team
- Provide technical support to staff, resellers, service agents and end users
- Repair damaged/ faulty products for re-sale, prepare write off, of damaged/ faulty products, stripping of usable/ saleable parts before disposal.
- Analyse and approve warranty service calls received, coordinate the repair process with Service Agents, including the despatch of spare parts
- Assist with testing of product samples from OEM factories
- Assist with the sale of spare parts.
Essential attributes:
- Fault diagnosis/ problem solving abilities
- Technical writing / communication
- Ability to decipher technical data/ wiring diagrams
- Professional telephone manner
- A team player
To qualify for this role, you need:
- Refrigeration and Air Conditioning Trade Certificate is Essential (Certificate IV in Air Conditioning & Refrigeration – Electro Technology)
- Australian Refrigeration Council (ARC) RAC01 – Full Refrigeration and Air Conditioning Licence essential
- NSW Contractor / Qualified Supervisor Licence in Refrigeration & Air Conditioning / Electrical desirable
- Restricted Electrical Licence desirable
- Minimum 5 years Refrigeration & Air Conditioning industry experience as a service technician/ technical supervisor in fault finding, repairing, servicing, and commissioning Air Conditioning & Refrigeration equipment
This is an exciting opportunity not to be missed So don't wait any longer, Apply Now
To apply please click on the 'Apply Now' button.
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