Principal Product Designer, Merchants

7 days ago

Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per year
  • Shape the future of payment experiences for merchant businesses across a range of industries, as part of the Business Banking Experience team within NAB Design.
  • Shape key customer experiences by exploring conceptual designs, competitive landscapes, and market opportunities to achieve product market fit.
  • Work closely with product, engineering and marketing leadership to help define future value propositions and create desirable experiences that achieve product-market fit.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of
Principal Product Designer, Merchant Services
you will join the
Business Banking Design
team that's doubling down on winning together.

Each Day, You'll Go Above And Beyond To

  • Conduct user/customer research and gather user feedback to inform design decisions
  • Create prototypes to communicate, test and validate design concepts. Use feedback to refine designs and improve usability.
  • Apply the principles of inclusive design to create products and services that are accessible by everyone.
  • Contribute to, use and evolve the nab design system to maintain consistency and efficiency for nab digital assets.
  • Communicate, present and visualise design insights, ideas and concepts to stakeholders and partners, providing user centred insights to support design decisions.
  • Act as a coach to more junior team members, providing guidance, sharing best practice and helping to advance their skills.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Senior - lead level of experience working as a product designer or UX/UI designer
  • Experience within a finance or service industries
  • Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design
  • Excellent working knowledge of the design process, experience design methodologies and principles
  • Demonstrated strong experience working in Agile, using agile tools & methods
  • Strong ability to independently perform the essential capabilities required in this role
  • Proven experience setting and using design processes and tools to digitise experiences
  • Extensive experience in visual design and user interactions

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

  • Principal Product Designer, Merchants

    7 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $120,000 - $180,000 per year

    Principal Product Designer, MerchantsJob number: 802705Primary position location: VIC- Melbourne CBDPrimary position location: VIC- Melbourne innerCategory: Banking & Financial ServicesCategory: Digital & InnovationCategory: Information, Communication & TechnologyWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteShape the future of payment...

  • Merchant Experience Partner

    1 week ago

    Melbourne, Victoria, Australia DoorDash Australia Full time $60,000 - $100,000 per year

    About the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate...

  • Principal Product Designer

    2 days ago

    Melbourne, Victoria, Australia kmartaustr Full time $120,000 - $180,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...

  • Merchant Experience Partner

    1 week ago

    Melbourne, Victoria, Australia DoorDash Full time $60,000 - $90,000 per year

    Job ID: DoorDash Technologies Australia Pty LtdMelbourne, AustraliaAbout the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support...

  • Operations and Supply Chain Manager

    7 days ago

    South Melbourne, Victoria, Australia Langdon Coffee Merchants Full time $120,000 - $180,000 per year

    Leadership role at Langdon Coffee MerchantsOversee and drive the performance of our end-to-end supply chain for AUS, NZ and the UKWork in the coffee industry *Supplier of premium green bean to roastersAmazing LCM head office in South Melbourne *Close to public transportApply your strong understanding of global supply chain networks.About us.Langdon Coffee...

  • Principal Track Designer

    7 days ago

    Melbourne, Victoria, Australia KBR, Inc. Full time $120,000 - $180,000 per year

    Title:Principal Track DesignerOur purpose is, Together, deliver Infrastructure for a better tomorrowWe deliver innovative transport solutions that combine the demands of today with the needs of tomorrow to help build and connect communities in urban and remote locations.We're committed to helping our customers get people to where they need to go faster and...

  • Keyholder | Merchant Melbourne Central

    1 week ago

    Melbourne, Victoria, Australia Merchant 1948 and Mi Piaci (Overland Footwear Group) Full time $45,000 - $60,000 per year

    Merchant 1948 | Footwear with heritage, designed for modern lifeWe're Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we've built a reputation for premium leather footwear, considered design, and warm, expert service.Our stores are more than retail spaces, they're places...

  • Senior Merchant, Kids Pacific

    1 week ago

    Melbourne, Victoria, Australia Nike Full time

    WHO YOU'LL WORK WITHThe Senior Merchant will be the conduit between the consumer and Nike regarding product & merchandising strategies, working closely with Planning, Marketing, Sales and fellow merchandising teammates both locally and in the Asia Pacific and Latin America Geography. WHO WE ARE LOOKING FORAs the Nike Senior Merchant- Pacific, your primary...

  • Principal Brand Designer

    7 days ago

    Melbourne, Victoria, Australia splose Full time $120,000 - $180,000 per year

    About ussplose is the AI-powered practice management platform transforming Allied Health. Trusted by over 20,000 Allied Health professionals across Australia, New Zealand, and the UK, splose is purpose-built to free clinicians from admin and let them focus on what matters most - helping people, and we're only just getting started. Backed by leading VC fund...

  • Senior Product Designer

    2 days ago

    Melbourne, Victoria, Australia Cuttable | Good Ads, Instantly Full time $80,000 - $120,000 per year

    About CuttableWe're an early-stage ad tech startup with big ideas and bigger ambitions. Just over 20 of us across engineering, design, sales, and customer success—scrappy, curious, and dead keen to solve real problems. You won't be just another face in the crowd here. You'll own stuff from day one and work across teams because that's how good things get...