Safeguarding Investigation Officer

Company Description

At Striive Care, we are driven by purpose and people. We provide high-quality support services to children, young people, individuals with disabilities, and those living with mental illness. Our culture is built on respect, empowerment, inclusivity, and collaboration. We work hand-in-hand with families, caregivers, and communities to nurture independence and promote safety and wellbeing.

Role Description

The 
Safeguarding Investigation Officer
will be part of the
Quality, Risk and Safeguard (QRS)
Team
leads and coordinates investigations into allegations of reportable conduct, abuse, neglect, exploitation, or breaches of safeguarding standards. They ensure compliance with ACT Government and NDIS requirements while protecting children, young people, and participants within Striive's care.

What We're Looking For

Undertake investigations of child protection matters and complaints

Establish and maintain appropriate levels of consultation with person subject of the allegation/complaint; Alleged victims; Witnesses; Management and Other relevant external parties

Establish and update a risk assessment of the investigation, including a detailed analysis of the specific areas of risk, establishing an assessed level of risk and assist in formulation and implementing appropriate mitigation strategies

Plan the investigation, including defining the scope of the inquiries and development of an action plan

Undertake preliminary inquiries to gather all available evidence relevant to the investigation, including the gathering and management of evidence and planning and conducting interviews

Protect the integrity of the investigation from accidental or intentional compromise, including the identification and reporting of any conflicts of interest

Maintain the day-to-day management of investigative processes, including the implementation, coordination and maintenance of all previously cited tasks and processes

Undertake investigations of child protection matters and complaints

Establish and maintain appropriate levels of consultation with person subject of the allegation/complaint; Alleged victims; Witnesses; Management and Other relevant external parties

Establish and update a risk assessment of the investigation, including a detailed analysis of the specific areas of risk, establishing an assessed level of risk and assist in formulation and implementing appropriate mitigation strategies.

Plan the investigation, including defining the scope of the inquiries and development of an action plan Undertake preliminary inquiries to gather all available evidence relevant to the investigation, including the gathering and management of evidence and planning and conducting interviews

Protect the integrity of the investigation from accidental or intentional compromise, including the identification and reporting of any conflicts of interest

Maintain the day-to-day management of investigative processes, including the implementation, coordination and maintenance of all previously cited tasks and processes

Report on investigations undertaken and make recommendations

Analyse all available evidence and prepare a detailed report on the investigation, including the making of recommendations to the Service Delivery Team as to the appropriate finding to the investigated allegations and possible outcomes

Contribute to the performance and functioning of the Quality Risk and Safeguarding Team.

Demonstrate and maintain flexibility, both within work hours and outside of work hours, to meet the needs of the QRS.

Demonstrate and maintain flexibility in undertaking tasks outside the normal range of expectations of the role, as required by the needs of the QRS Work collaboratively with colleagues. Develop and maintain appropriate, professional relationships with relevant external agencies and statutory authorities, including the ACT Ombudsman, Community Services, ACT Police, Office of Children's Guardian and other child protection services. Maintain up-to-date child protection, investigative and risk management knowledge and practice

Why Join Striive Care?

• Exposure to a dynamic and meaningful role where no two days are the same.
• Opportunities for internal and external professional development.
• Access to free and confidential counselling services for you and your immediate family.
• An inclusive, diverse and respectful work culture with genuine commitment to employee wellbeing.

Pre-Employment Requirements

• Satisfactory National Criminal History Check.
• Valid Working with Vulnerable People (WWVP) Check.
• Commitment to safe, responsive and high-quality service delivery.

Qualifications

• Strong Interpersonal Skills and excellent Phone Etiquette
• Experience with Appointment Scheduling and managing staff schedules
• Excellent Communication and Administrative Assistance skills
• Ability to multitask and manage time effectively
• Attention to detail and problem-solving abilities
• Proficiency with scheduling software and common office applications
• Previous experience in a similar role is an advantage
• Bachelor's degree in Business Administration, Management, or a related field is preferred