Senior Fleet Services Consultant

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

At our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We're proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you'll see how your contribution makes a real impact, be recognised and rewarded for your efforts, and work in a culture built on our CARE values. You'll also enjoy career opportunities, flexibility, and the chance to have your voice heard in a dynamic environment.

Think this could be the right fit for you? If so, then FleetPartners might be the place for you

THE ROLE:

We're looking for a motivated individual to mentor, guide, and support our Fleet Services Team while also being hands-on in delivering exceptional service to our customers.

In this role, you'll help oversee the day-to-day operations of the Fleet Services function, which covers Fuel, Infringements, Registrations, and Toll management. Reporting to the Fleet Services Manager, you'll set the standard for service delivery, drive improvements, and help foster a high-performing team culture.

Key Responsibilities

• Oversee and support fleet services processes, including fuel cards, infringements, tolls, and related administration.
• Work alongside the team to ensure customer queries are resolved promptly and effectively.
• Act as an escalation point, providing direction, problem-solving, and guidance.
• Coach, develop, and cross-train team members to build capability and engagement.
• Drive process and system improvements to enhance compliance, efficiency, and service quality.
• Assist the Fleet Services Manager with process documentation, communications, and wider operational support.

This is a great opportunity for someone with strong leadership skills and a collaborative mindset, who enjoys both supporting a team and being part of the action.

ABOUT YOU:
You're a friendly, approachable professional who enjoys supporting and mentoring team members while working alongside them. You bring experience in administration or customer service, strong problem-solving skills, and a commitment to helping the team deliver excellent outcomes.

Key Attributes

• Encourages and develops colleagues through guidance, support, and coaching.
• Strong communication and interpersonal skills, with a focus on collaboration and process improvement.
• Organised, proactive, and committed to delivering high-quality service.

THE PERKS:

• Hybrid and flexible work arrangements
• Incredible office space overlooking the Harbour Bridge
• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• A 'Dress for your Day' policy.
• Rewards programme, including a range of discounts from a variety of retailers
• An extensive range of other employee benefits.

If you're ready to take the next step in your career and play a key role in our Fleet Services team, apply now and grow your career with us

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women [link removed]

Supply Nation member