Information Technology Help Desk

1 week ago

Warrnambool, Victoria, Australia Gunners Business Solutions Full time $60,000 - $80,000 per year

At Gunners Business Solutions (GBS), we're South Western Victoria's leading provider of Managed IT services. Our team is driven by a shared mission: to deliver real outcomes for our clients through simple, innovative, and effective technology solutions.

We're proud of our culture – one that values curiosity, accountability, teamwork, and exceptional service. As the digital landscape evolves, we stay ahead by being a true partner to our clients, helping them navigate change and simplify complexity.

The Opportunity

We're on the lookout for someone to join our Client Services Team in a dedicated IT support role. You'll be part of a dynamic environment where no two days are the same – from resolving technical issues remotely to providing onsite support for our regional clients.

If you're passionate about technology, enjoy helping people, and thrive in a purpose-driven team – this could be your perfect fit.

What You'll Do

  • Provide frontline support as part of our IT Helpdesk team, assisting clients with a wide range of technical issues.
  • Deliver onsite support for installations, troubleshooting, and maintenance across local client sites.
  • Work closely with our Client Services Manager to schedule your day and align your tasks with client needs.
  • Collaborate with our broader technical team to grow your knowledge and contribute to shared outcomes.
  • Assist with proactive monitoring and maintenance of client systems, ensuring smooth operation and minimal disruption.

What You'll Bring

  • We're open-minded about your background – whether you're experienced in IT support or looking to take the next step into a tech career, we'll back you with training and support.
  • What will help you succeed:
  • Solid technical know-how – ideally in desktop support, networking, or Microsoft 365 environments.
  • A can-do attitude and a genuine interest in solving problems for clients.
  • Strong diagnostic and problem-solving abilities.
  • Confidence in your communication and a customer-first mindset.
  • Ability to work independently while being a proactive part of a team.

The Essentials

Full driver's licence.

Willingness to complete (or currently hold) a Working With Children Check.

Willingness to undergo a National Police Check.

This is an onsite role – you'll be based out of our Warrnambool office and visiting local client sites (no WFH available).

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