
IT Services Manager
1 week ago
About us:
Join the iconic fashion houses Coach and Kate Spade, part of the Tapestry House of Brands, as we seek a highly capable and self-directed Technology Services Manager to lead IT support and service delivery operations across Australia and New Zealand.
This is a pivotal role responsible for managing outsourced service providers, ensuring consistent and high-quality IT services across both corporate and retail environments, and acting as the key liaison between our teams and external vendors.
What You'll Do:
As the Technology Services Manager you will:
- Oversee end-to-end IT service delivery across the ANZ region.
- Manage outsourced service providers for end-user support, retail infrastructure, and service desk operations.
- Serve as the primary escalation point for IT service issues across corporate and retail teams.
- Conduct regular service reviews and performance meetings to ensure SLA compliance and user satisfaction.
- Translate business needs into actionable technical requirements for internal teams and vendors.
- Collaborate with global and regional IT teams on initiatives spanning security, infrastructure, cloud, and retail systems.
- Maintain the corporate office IT environment, including Wi-Fi and video conferencing systems.
- Coordinate with vendors for facilities-related IT infrastructure.
About You:
- Bachelor's degree in IT, Computer Science, or a related field.
- 5+ years of IT service management experience, including 3+ years in a leadership or vendor management role.
- Strong knowledge of ITSM processes (incident, request, and change management).
- Proven track record managing outsourced IT providers and driving performance through SLAs and KPIs.
- Technical proficiency in hardware, structured cabling, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
- Excellent communication and stakeholder engagement skills.
- Strong analytical and problem-solving abilities with a proactive mindset.
Benefits and Perks:
- Competitive salary and bonus structure.
- Generous staff discount across Coach and Kate Spade products.
- Opportunities for career growth within a global luxury brand.
- Inclusive and supportive workplace culture.
Birthday leave and much more
Video
-
Service Electrician
2 weeks ago
Alexandria, New South Wales, Australia Tasman Asset Management Services Full time $90,000 - $120,000 per yearWe're looking for a proactive, reliable, and safety-conscious Service Electrician to join our team and support major retail, commercial, and industrial clients across NSW. If you enjoy problem-solving, working independently, and making sure things run smoothly, this could be the perfect fit. About Us Tasman Asset Management Services (TAMS) is an...
-
Software Developer
2 weeks ago
Alexandria, New South Wales, Australia IT Magnet Full time $120,000 - $150,000 per yearReady to take your software development career to the next level in a role that fuels learning, growth and innovation? At IT Magnet, a thriving software company with over 20 years of success, we are looking for passionate software developers who want to play a key role in building medium and large scale products that directly impact real-world industries...
-
Procurement Manager
4 days ago
Alexandria, Australia Dimeo Cleaning Services Full time $1,200,000 - $1,560,000 per yearSeeking Expressions of Interest - Procurement Manager in Alexandria, Sydney$100,000 - $130,000 PackageAbout Us:Dimeo is an international leader in commercial, retail, industrial, and branch network cleaning services, with a 40+ year track record. Privately owned with operations across Australia, we deliver professional cleaning services with integrity,...
-
Ict Manager
1 week ago
Alexandria, Australia Dimeo Cleaning Services Full time**ICT Manager** **Sydney, NSW** **Full Time** **$70K - $90K Package** **Seeking Expressions of Interest in Sydney - Commercial Cleaning Industry** Consider a change in industry, increased stability and longevity, multiple Roles Available **About the business** Operating for over 35 years Dimeo Cleaning Services has been providing Australian business,...
-
Service Coordinator – National Operations Centre
2 weeks ago
Alexandria, Australia Tasman Asset Management Services Full time $60,000 - $80,000 per yearTasman Asset Management Services (TAMS): Tasman Asset Management Services (TAMS) is an award-winning electrical services provider of maintenance & compliance of electrical assets. Operating nationally TAMS delivers recurring preventative, programmed and reactive maintenance as well as minor works and projects. With a commitment to safety and customer...
-
Customer Service Manager
1 week ago
Alexandria, Australia Fantastic Art International Pty Ltd Full timeFANTASTIC ART INTERNATIONAL PTY LTD specialises in affordable mobile picture framing that delivers its services and products straight to our clientele’s homes. Our retail and wholesale business also offers the online sale of oil paintings and Aboriginal Art. We are currently seeking for a full-time, Customer Service Manager to join our team in our Sydney...
-
Delivery Services Manager
5 days ago
Alexandria, Australia SKUTOPIA Full timeSKUTOPIA is on a mission to democratise and decarbonise logistics. SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and...
-
Business Services Manager
2 weeks ago
Alexandria, Australia Dogs in Town Full timeThe Dog's Group Pty Ltd, trading as Dogs in Town, is a successful, enterprising canine business with the reputation of being a leader in providing dog day-care, grooming and retail services from our Mitchell Road, Alexandria and Addison Road, Marrickville Due to increased activities in our business, a vacancy for a full-time position has occurred in our...
-
Customer Service Manager
3 days ago
Alexandria, Australia Seafolly Pty Ltd Full timeSeafolly are looking for a passionate **Customer Service Manager** to lead the Customer Service Team to provide exceptional customer service to enhance the overall Seafolly & JETS eCommerce experience and reduce customer friction! **You will**: **Customer Experience** - Be the escalation point for enquires from customers in an efficient, personalized and...
-
Service Operations Manager
2 weeks ago
Alexandria, Australia Lyka Full time**Who are we?** Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental...