Tech Hub Support Team Leader

Company description:

Insignia Financial Limited is an Australian financial services company which offers a range of products and services including financial advice, superannuation, investment management and trustee services

Job description:

• Put your fingerprints on the future to progress your career
• Make a difference, make it meaningful
• Lead, influence, and reshape the way workplace tech works for our people
• Location: Sydney

The opportunity to join our team

We're looking for a confident, humble leader to take charge of our Tech Hub team across NSW & Tasmania - someone who can balance operational oversight with strategic improvements and inspire a high-performing team. You'll have broad technology ownership, from laptops and mobiles to meeting room systems and printers, and the autonomy to shape how workplace tech supports thousands of people every day. This high-impact role lets you tackle real challenges, help build a positive and engaged team culture, shape processes, and leave your mark across NSW & Tasmania. With a mix of leadership, project work, and strategic initiatives, no two days will be the same, and the wins you deliver will be felt across the business.

Key Responsibilities:

• Lead, mentor, and inspire a geographically distributed Tech Hub team
• Oversee the smooth operation of workplace technology, ensuring high-quality staff experiences
• Act as the escalation point for complex issues, balancing short-term fixes with long-term improvements
• Partner with stakeholders to understand needs, influence decisions, and maintain service excellence
• Drive team culture, engagement, and morale through strong leadership and coaching
• Lead and contribute to projects, relocations, and process improvement initiatives

If you're ready to lead, influence, and make meaningful change, we want to hear from you.

What you will bring

You're a people-focused leader who can lead confidently, listen as well as you direct, and inspire a team to do their best work. You know workplace technology and IT support inside out, but your real skill is building relationships, influencing culture, and driving service improvements.

• Solid experience leading IT support or workplace technology teams, both virtually and in-person
• Strong people leadership and coaching skills
• Operational management experience with a focus on continuous improvement
• Experience managing desktop support environments and client hardware
• Exceptional stakeholder management skills at all levels
• Clear, confident communicator able to translate technical concepts for non-technical audiences

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia's leading financial wellbeing organisations. From those starting out to those retiring. As your team, we'll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you'll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you'll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it "putting our fingerprints on the future".

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.