Online Hub Manager

Details:
Dymocks Education, operating under the Dymocks Tutoring and Talent 100 brands, is part of the renowned, 145 year old Dymocks Group, and aims to be a market leader not only in school tutoring services but also holiday and extracurricular educational programs. This is an exciting opportunity for an educational leader with a vision for excellence and innovation.

About You:
As Online Hub Manager, you'll oversee all sales and customer service activity for our virtual hub, where the majority of our classes take place. 

You will be primarily providing sales support to assist customers in purchasing services from Dymocks Tutoring, and providing post-sales support (aka customer service) to ensure that our valued customers are always delighted with the service they receive. You'll be the key contact for families enrolling in programs, solving problems, and ensuring every student's experience is smooth and successful.While this role focuses on online operations, in-person support across our Sydney-based hubs will  be required.

Your key responsibilities will include:

• Making customer sales calls

• Taking customer service enquiries, including providing support with enrolments and access to online systems

• General administration related to sales and customer service

• Collaborating with the team to ensure smooth operations across all locations

• Reporting to your Sales manager
  
  

Prior experience in sales and customer support is essential. 

What We're Looking For:

To be successful in this role, you will have: 

• A passion for sales

• A track record of meeting or exceeding sales KPIs and fulfilling customer needs

• Genuine, friendly, vibrant and welcoming personality

• Excellent time management and organisational skills

• Good written communication skills and a high degree of attention to detail

• A high level of proficiency using office productivity software 

• Understanding of the NSW schooling system (primary and/or high school)

• You will have or need to obtain a current Working with Children Check or equivalent

Desirable:

• Proficiency in English and Mandarin

Location:

This role will be for our Online hub. You may be required to work within any of our five current hubs: Parramatta, Burwood, Chatswood, Epping, and Hurstville. Each hub is conveniently located within walking distance of its respective train station.

While you will have a primary location based on your preference, we anticipate that you will be available to support other hubs as needed.

Hours and Remuneration:

This role offers a competitive salary package of $65,000–$85,000 (including super), based on experience, plus quarterly bonuses tied to performance.

Hours of operation are listed, you will be working 20+ hours a week based on a fixed pattern: 

• Monday to Fridays, 3 pm to 8:30 pm

• Saturday and Sunday, 8:30 am to 6 pm

• A mix of weekday and weekend e.g. Sunday to Wednesday or Wednesday to Saturday (inclusive)

Hours are negotiable: Part time (20 hours per week) to Full time (38 hours per week)

This role is covered by the Miscellaneous Award.  In addition, you'll have the opportunity to earn performance-based bonuses, rewarding strong results and outstanding service.

The business operates during school terms on the same hours as it does in term. Leave is generally limited to school holidays and there is a 3 week mandatory shut-down over Christmas. Hours and days will be discussed in further application stages.

Right to Work in Australia:

You must have the right to work in Australia and provide evidence of this to us. 

Applications

Whilst we would love to chat with all applicants we simply do not have time with the number of applicants we receive. Accordingly, DO NOT call to discuss your application. You will receive contact through our recruitment process.

Privacy

By applying for employment with Dymocks Tutoring you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment and offering you employment if you are the successful candidate. Any personal information collected from you will be dealt with in accordance with the Dymocks Tutoring privacy policy